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- Tasks: Help customers, manage tills, and ensure the store runs smoothly.
- Company: Join Boots, a leading retailer focused on customer care and inclusivity.
- Benefits: Enjoy employee discounts, retirement savings, and flexible working options.
- Why this job: Gain valuable experience in a supportive environment while making a difference for customers.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
- Other info: Full training provided, with opportunities for career growth.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
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Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference
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Get to know our in-store offers and schemes and promote them – the more info we can give our customers the better.
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Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
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Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
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You will be provided with award winning training accredited by the Institute of Customer Service
Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.
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Full training is provided for this role, and we are looking for people who:
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Excel in a varied environment, working at pace
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Communicate and listen effectively
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Enjoy working as part of a team, promoting a collaborative team dynamic
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Know that the little things make the biggest difference for customer interactions
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Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
It would be great if you also have
- Experience providing customer care and delivering great customer service but this is not essential.
Our benefits
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Boots Retirement Savings Plan
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Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
We’re always looking for people who care about changing things for the better. You’ll join a company that is evolving and always looking to improve.
We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
As the heart of everything we do at Boots, it’s with you, we can change for the better.
To find out more about life and careers at Boots, .
What’s next
If your application is successful, you will be invited to attend an in-store interview within the next 14 days.
We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.
If you require additional support as part of the application and interview process, we are happy to provide to help you to be at your best.
Customer Advisor employer: Boots Company PLC
Contact Detail:
Boots Company PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with Boots' products and services. Knowing the ins and outs of what we offer will help you engage with customers effectively and show that you're genuinely interested in providing great service.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to listen actively and respond appropriately is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlight any past experiences where you've successfully collaborated with others, as this will demonstrate that you can contribute to a positive team dynamic at Boots.
✨Tip Number 4
Be prepared to discuss how you can make a difference in customer interactions. Think of examples from your past where you went above and beyond for someone, as this aligns perfectly with our values at Boots.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the key responsibilities and skills required for the Customer Advisor position at Boots, such as customer interaction, teamwork, and product knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or retail. Emphasize any previous roles where you excelled in communication, teamwork, or providing excellent customer care.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you have positively impacted customer experiences in the past and why you want to work at Boots.
Prepare for the Interview: If your application is successful, prepare for the in-store interview by practicing common interview questions related to customer service and teamwork. Think about scenarios where you made a difference for customers and be ready to share those stories.
How to prepare for a job interview at Boots Company PLC
✨Show Your Customer Service Skills
Be prepared to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you made a positive impact on a customer's experience.
✨Know the Products
Familiarize yourself with Boots' products and services before the interview. Being able to discuss specific items or promotions will show your enthusiasm and readiness to help customers.
✨Demonstrate Teamwork
Since this role emphasizes collaboration, think of examples where you've successfully worked as part of a team. Discuss how you contributed to a positive team dynamic and helped achieve common goals.
✨Emphasize Attention to Detail
Mention how you understand that the little things make a big difference in customer interactions. Share instances where your attention to detail improved a customer's experience or helped maintain store standards.
