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For Companies At a Glance
- Tasks: Help clients manage repayments and loans while providing excellent customer service.
- Company: Join a supportive team focused on customer care and financial solutions.
- Benefits: Enjoy a competitive salary, generous pension, holiday, and flexible work options.
- Why this job: Make a positive impact by turning challenges into solutions in a dynamic environment.
- Qualifications: Experience in customer service; empathy and negotiation skills are essential.
- Other info: Earn rewards for referrals and enjoy a friendly, inclusive workplace.
The predicted salary is between 19600 - 29400 £ per year.
£24,500 + benefits package including a generous pension, holiday plus more.
Working hours: Monday – Friday, 8.45am – 5.15pm.
Work arrangement: Tuesday + one other day in the office / remainder WFH.
About the role:
- Are you currently working in a customer service role, but looking for a change in your daily routine?
- Do you have experience or interest in a collections or account arrears career?
- Would you like to help clients manage their repayment and loan activities within your portfolio?
- Do you possess skills to turn negative situations into positive outcomes through listening, recording details, clarifying, prioritising, negotiating, and overseeing future actions?
If you meet these criteria, you will join a customer-focused team that assists clients in developing alternative repayment plans, and then follows through to ensure final payments are made. You will maintain regular contact, track activities against company guidelines, and uphold Treating Customers Fairly principles, including managing temporary payment pauses.
We seek individuals with empathy, tact, and diplomacy. You will receive guidance from a supervisor after initial training and escalation support when needed. You will also be involved in negotiation processes with a level of autonomy, tailored to each customer's circumstances.
Successful candidates will be subject to referencing checks, including clear CCJ/IVA/DBS checks, due to the nature of the business.
Additional information:
- Refer a friend and earn a retail voucher worth up to £500!
- Due to high application volumes, we can only respond to shortlisted applicants. If you haven't heard from us within 5 days, please assume you have not been shortlisted.
- By applying, you consent to Lloyd Recruitment Services' Privacy and GDPR policies, available on our website, allowing us to contact you.
- Lloyd Recruitment Services acts as a recruitment agency for this vacancy and is an equal opportunities employer.
Customer Accounts Advisor employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Advisor
✨Tip Number 1
Familiarise yourself with the principles of Treating Customers Fairly (TCF). Understanding TCF will not only help you in interviews but also demonstrate your commitment to ethical customer service, which is crucial for this role.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating repayment plans, being able to showcase your ability to handle difficult conversations and turn negative situations into positive outcomes will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous customer service experience that highlight your empathy and problem-solving skills. Being able to articulate how you've successfully managed challenging customer interactions will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and mission. Showing that you align with their customer-focused approach and are genuinely interested in helping clients manage their accounts will make a strong impression during your discussions.
We think you need these skills to ace Customer Accounts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to collections or account management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy, negotiation skills, and ability to handle difficult situations. Provide examples of how you've successfully managed customer accounts or resolved conflicts in the past.
Highlight Relevant Skills: In your application, emphasise skills such as active listening, problem-solving, and communication. These are crucial for turning negative situations into positive outcomes, which is a key aspect of the role.
Follow Application Instructions: Ensure you follow all application instructions carefully. This includes submitting your application through the specified platform and providing all requested documents. Double-check for any specific requirements mentioned in the job listing.
How to prepare for a job interview at Lloyd Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've successfully handled difficult situations, demonstrating your ability to turn negatives into positives.
✨Demonstrate Empathy and Understanding
Since the role requires a high level of empathy, be prepared to discuss how you approach sensitive conversations. Use examples that showcase your ability to listen actively and respond with tact and diplomacy.
✨Familiarise Yourself with Collections Processes
Research the basics of collections and account arrears management. Being knowledgeable about these processes will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Negotiation Scenarios
Expect to discuss negotiation techniques during the interview. Prepare by thinking of past experiences where you successfully negotiated outcomes, and be ready to explain your thought process and strategies.
