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For Companies At a Glance
- Tasks: Be the go-to person for customer queries via phone, email, and chat.
- Company: Join Utility Bidder, a leader in energy consultancy focused on customer satisfaction.
- Benefits: Enjoy 33 days holiday, paid birthday leave, and ongoing training opportunities.
- Why this job: Make a positive impact while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: This is a maternity cover role based in Manchester with a salary of £27,000.
The predicted salary is between 21600 - 37800 £ per year.
About Us
Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.
We are currently looking for a Customer Service Advisor - Maternity Cover to join our team in Manchester. This role is essential in maintaining our high standards of customer care during the maternity leave of our current advisor.
Job Responsibilities
- Serve as the main point of contact for customer queries via phone, email, and chat
- Provide detailed information about energy contracts and address any client concerns
- Efficiently resolve customer issues to enhance their experience with our services
- Keep accurate records of customer communications and update client information
- Work collaboratively with internal teams to ensure customer satisfaction
- Contribute to process improvements based on customer feedback
Join us if you're enthusiastic about delivering outstanding customer service and are keen to make a positive impact on our clients' experiences!
Requirements
- Prior experience in customer service or a similar role is desirable
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a customer-centric outlook
- Capability to thrive in a dynamic work environment
- Familiarity with CRM systems and basic computer literacy is advantageous
- A proactive attitude and enthusiasm for learning
Benefits
- Base salary £27,000 per annum (37.5 hours per week)
- Ongoing training and development including extensive 1:1 coaching and group sessions
- 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays
- Paid birthday leave
- Employee Assistance Programme – with 24/7 access to a Remote GP
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life assurance cover
Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Customer Service Advisor - Maternity Cover employer: Utility Bidder
Contact Detail:
Utility Bidder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Maternity Cover
✨Tip Number 1
Familiarise yourself with Utility Bidder's services and values. Understanding their commitment to customer satisfaction and energy efficiency will help you align your responses during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to enhance customer experiences will demonstrate that you're a great fit for the role.
✨Tip Number 3
Research common issues faced by customers in the energy sector. Being knowledgeable about potential client concerns will allow you to engage more effectively during interviews and show that you're proactive about understanding the industry.
✨Tip Number 4
Network with current or former employees of Utility Bidder on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the company.
We think you need these skills to ace Customer Service Advisor - Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on how you resolved customer issues and improved satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Service Advisor position, particularly in handling customer queries and problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Utility Bidder
✨Know the Company
Before your interview, take some time to research Utility Bidder. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your suitability for the role.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific examples of how you've successfully resolved customer issues in the past. This will illustrate your problem-solving skills and customer-centric approach, which are crucial for this position.
