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- Tasks: Assist customers with betting and provide excellent service at Doncaster Racecourse.
- Company: Join Britbet, a leading partner of British racecourses enhancing the race day experience.
- Benefits: Enjoy competitive pay, flexible hours, travel pay, and free on-site parking.
- Why this job: Be part of a fun, fast-paced environment at prestigious racing events while making great connections.
- Qualifications: Must be 18+, with customer service skills; no prior experience needed as training is provided.
- Other info: Casual work with no minimum hours; uniform required includes a white shirt and smart trousers.
Welcome to Britbet! We are looking for a Customer Service Assistant to work with us in our Betting team in the public, restaurant, and hospitality areas at Doncaster Racecourse. When you apply, you will be able to choose your most local racecourse as your 'home course' and see the regional team it is a part of.
Who are we?
Britbet is a partnership set up by the majority of British racecourses to provide betting to racecourse customers and other racing enthusiasts. We sell 'Tote' branded bets to racecourse customers as a key part of the race day experience. We're currently looking for enthusiastic people to join our organisation at Cheltenham Racecourse and the surrounding area, and you could be one of them.
Who are we looking for?
- Applicants 18+
- Excellent customer service skills - 1 year experience preferred
- Ability to work with cash confidently/good mental arithmetic - 1 year experience preferred
- Confident speaking to the general public
- Drivers/keen travellers are ideal for most regions
- No prior experience needed as paid training is provided.
What does the role entail?
- You will place the customers' bets on the terminals when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cashing up your float at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners, etc. - going the extra mile to provide a pleasant, friendly experience for all
Why work for us?
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Receive travel pay to work at other racecourses
- Work at some of the most prestigious racecourses and racing events in the country
- Casual work, no minimum amount of hours to complete
- Free on-site parking
- Uniform: White shirt/blouse, black smart trousers/skirt, black smart shoes.
Salary
- Minimum £11.75 per hour + holiday pay 13.3%
- Increased rate for Cheltenham Festival and other large fixtures
- Monthly pay
- Holiday pay can be accrued or paid out monthly based on preference
We hope to hear from you soon!
Doncaster - Customer Service Assistant employer: Britbet
Contact Detail:
Britbet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doncaster - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the betting process and terminology. Understanding how bets are placed and the different types of bets will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your mental arithmetic skills. Since cash handling is a key part of the job, being able to quickly calculate payouts and change will not only impress your potential employers but also enhance your efficiency on race days.
✨Tip Number 3
Showcase your customer service experience in conversations. When networking or during interviews, share specific examples of how you've gone above and beyond for customers in previous roles to highlight your suitability for this position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role involves working at various racecourses, demonstrating your willingness to travel and adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Doncaster - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that match these requirements.
Highlight Customer Service Experience: Emphasise any previous customer service experience you have, even if it's not directly related to betting. Use specific examples to demonstrate your ability to handle cash, provide excellent service, and engage with the public.
Show Enthusiasm: Express your enthusiasm for the role and the company in your cover letter. Mention why you want to work at Britbet and how you can contribute to creating a positive experience for customers at the racecourse.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Britbet
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Britbet values enthusiastic individuals, so let your passion for customer service and the racing industry shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don't have direct experience in betting, showcasing your ability to handle customer queries and resolve issues will be beneficial.
✨Brush Up on Cash Handling
Since the role involves cash handling, be ready to discuss your experience with managing cash transactions. If you lack direct experience, consider discussing any relevant skills like mental arithmetic or handling money in previous jobs.
✨Practice Communication
As you'll be interacting with the public, practice speaking clearly and confidently. Prepare to discuss how you would engage with customers about their bets and provide a friendly atmosphere, as this is key to the role.
