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- Tasks: Lead daily operations and ensure top-notch customer service at our West Bromwich office.
- Company: GK Brand, Inc. is dedicated to safety and customer satisfaction in the lifting equipment industry.
- Benefits: Enjoy a competitive salary, annual bonus, company car, and 25 days of annual leave.
- Why this job: Join a dynamic team where your leadership can make a real impact on safety and service quality.
- Qualifications: Ideal candidates have engineering qualifications and experience in lifting equipment and line management.
- Other info: Be a safety champion and enjoy a supportive work culture focused on growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Operations Manager to join our team based at our service office in West Bromwich. This role is essential to providing leadership and directing day-to-day operational field activities and operational control from a P&L perspective.
At the very top of our agenda is safety, this is both the safety of our people but also our customers; through our diligence, we offer unrivalled customer satisfaction, delivering the best possible service ensuring that the scope of agreed service is fulfilled and that it is on time. This role is best suited to those who are technical and like a blend of managing people as well as delivering great customer service.
Your Key Responsibilities
- Providing leadership and directing all day-to-day operational field activities within a service office relating to service requests.
- Accountable for field operative productivity, utilisation and availability ensuring that resource levels are matched to requirements and maintained at optimum levels.
- Setting operational goals and expectations and then ensuring achievement through planning, coordination and performance management.
- Responsible for account management of a defined set of customers within the service office ensuring customer satisfaction and delivery of regular business review.
Qualifications
To be successful in this role, we are looking for candidates who ideally are qualified in an engineering discipline and have experience of working within the lifting equipment industry, as this provides a true insight into the health and safety aspect relating to cranes. The role of the Operations Manager has direct reports (Service Technicians), so having previous line management experience is essential as well as being in customer-facing roles will help build long-lasting relationships both internally and externally.
As we have previously mentioned, practising and leading safety is an essential part of everyday life here at Konecranes, so being a safety champion and having experience of this is extremely important to us. Finally, from a day-to-day operational perspective, having commercial awareness as well as being analytical and organised, will bring together all the required components to have a very successful and enjoyable career with us!
Additional Information
In return for your valuable contribution to Konecranes we offer:
- A competitive salary
- Annual bonus
- Company car
- Pension, life assurance and income protection insurance
- Employee shares save scheme
- 25 days A/L + BHs
- Retail, leisure and travel discount
- Buy and sell holiday
- Enhanced maternity and paternity pay
If you are inspired by this role and are looking for the next step in your career, we would love to hear from you!
Operations Manager employer: GK Brand, Inc. Brand Real
Contact Detail:
GK Brand, Inc. Brand Real Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the lifting equipment industry and its safety regulations. Understanding the technical aspects and safety standards will not only boost your confidence but also demonstrate your commitment to safety, which is a top priority for us.
✨Tip Number 2
Highlight your leadership experience in previous roles. Since this position involves managing service technicians, showcasing your ability to lead teams effectively will make you stand out as a candidate who can drive operational success.
✨Tip Number 3
Prepare to discuss your approach to customer satisfaction. As an Operations Manager, you'll be responsible for account management, so having examples of how you've successfully built and maintained customer relationships will be crucial.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to improve operational efficiency in past roles. This will show that you have the commercial awareness needed to set and achieve operational goals.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Operations Manager role at GK Brand, Inc. Highlight your leadership skills and experience in managing operational activities in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in the lifting equipment industry and any engineering qualifications you possess. Emphasise your line management experience and customer-facing roles to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and customer satisfaction. Mention specific examples from your past roles where you successfully led teams or improved operational efficiency.
Highlight Safety Experience: Since safety is a top priority for GK Brand, Inc., be sure to include any relevant experience you have as a safety champion. Discuss how you've implemented safety protocols and ensured compliance in previous positions.
How to prepare for a job interview at GK Brand, Inc. Brand Real
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you successfully led a team or project, highlighting your leadership style and how it contributed to achieving operational goals.
✨Emphasise Safety Awareness
Given the importance of safety in this role, be ready to discuss your experience with health and safety protocols, especially in the lifting equipment industry. Share specific instances where you prioritised safety and how it positively impacted your team and customers.
✨Demonstrate Customer Service Excellence
Customer satisfaction is key for this position. Prepare to talk about how you've managed customer relationships in the past, focusing on how you ensured their needs were met and how you handled any challenges that arose.
✨Highlight Your Analytical Skills
The role requires strong analytical abilities to set operational goals and monitor performance. Be prepared to discuss how you've used data to make informed decisions in previous roles, and provide examples of how your analytical skills have led to improved operational efficiency.
