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For Companies At a Glance
- Tasks: Engage customers, manage store appearance, and assist with food preparation in a fast-paced environment.
- Company: Join Amazon Fresh, where innovation meets exceptional customer service in a vibrant store culture.
- Benefits: Enjoy generous paid time off, employee discounts, private medical insurance, and tuition assistance.
- Why this job: Be part of a dedicated team that values trust, integrity, and continuous learning while delighting customers.
- Qualifications: GCSE or equivalent required; previous customer-facing experience preferred.
- Other info: Flexible shifts available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Shift Requirement:
- Full-time: Availability between 5:00am and 11:00pm required Monday-Sunday
- Part-time: Availability between 5:00am and 11:00pm required Saturday and Sunday plus two weekdays
About Amazon Fresh
Amazon Fresh stores provide customers exceptional convenience and a wide selection of quality products, fresh foods, and hot food at competitive prices. Our stores feature innovative technology that empowers customers to navigate aisles effortlessly and offers multiple ways to pay. Amazon Fresh employees help set new standards for the store experience through their dedication to customer service. We look for outstanding people who have a passion to learn and can serve our customers with excellence.
Job Responsibilities
- Customer engagement: Deliver exceptional customer service by greeting customers, assisting with questions, supporting the checkout and payment process, and putting them first in all interactions.
- Product knowledge: Stay updated on products, processes and promotions to effectively assist customers and help them to locate items within the store.
- Floor management: Maintain store appearance and cleanliness, rotate and replenish stock, organize shelves, and unpack deliveries.
- Fresh food preparation: Work in the food preparation area to prep, package, and label food products of varying temperatures, maintain a well-stocked bakery and adhere to freshness and kitchen hygiene standards.
- Store standards: Collaborate with store leaders to maintain the physical safety and high-quality standards, and effectively communicate safety concerns.
Benefits
Eligible employees have access to the following benefits after 90 days of employment:
- Work-life balance: Generous paid-time-off, plus personal time, and holidays.
- Employee perks: Employee discount code for Amazon products or products fulfilled by Amazon.
- Finances: Pension Plan where Amazon matches up to 5% of your maximum pay.
- Health: Private Medical Insurance, Dental Insurance, and Eye Care vouchers.
- Lifestyle: Employee Assistance and Work+Family programs to help you manage work, and family priorities.
- Educational support: Tuition assistance and apprenticeship program opportunities to help you meet your educational goals.
Application Steps
As part of our application process, you’ll be prompted to complete an online assessment. Your application will not be reviewed until this assessment is completed. We encourage applications from candidates who are returning to the workforce, have military experience, are seniors, or do not have a university degree. Please note: Amazon does not provide immigration sponsorship or support for this role.
Basic qualifications
- General Certificate of Secondary Education (GCSE) or equivalent.
Preferred qualifications
- Previous customer-facing experience.
- Great communication skills.
Retail Associate employer: Beam Projects
Contact Detail:
Beam Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate
✨Tip Number 1
Familiarise yourself with Amazon Fresh's product range and services. Knowing the ins and outs of what they offer will not only help you during the online assessment but also show your enthusiasm for the role when you engage with the team.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have, whether it's through networking or during the application process. Share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Be prepared to discuss your availability clearly. Since the role requires flexibility between 5:00am and 11:00pm, showing that you can accommodate these hours will make you a more attractive candidate.
✨Tip Number 4
Research the latest trends in retail and customer service. Being knowledgeable about current practices can help you stand out during discussions and demonstrate your commitment to continuous learning, which is highly valued at Amazon Fresh.
We think you need these skills to ace Retail Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Associate at Amazon Fresh. Familiarise yourself with customer service expectations, product knowledge, and store standards to tailor your application accordingly.
Highlight Relevant Experience: If you have previous customer-facing experience, be sure to highlight this in your CV and cover letter. Use specific examples that demonstrate your ability to engage with customers and provide excellent service.
Showcase Communication Skills: Since great communication skills are preferred for this role, include instances where you've effectively communicated with customers or team members. This could be in your CV or during the online assessment.
Complete the Online Assessment: Remember that your application will not be reviewed until you complete the online assessment. Take your time to answer the questions thoughtfully, as this is a crucial part of the application process.
How to prepare for a job interview at Beam Projects
✨Show Your Customer Service Skills
As a Retail Associate, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to engage with customers and resolve issues effectively.
✨Demonstrate Product Knowledge
Familiarise yourself with Amazon Fresh's offerings and be ready to discuss how you would assist customers in locating products. Showing that you understand the importance of product knowledge can set you apart from other candidates.
✨Emphasise Teamwork and Collaboration
The role requires working closely with a team. Share experiences where you've successfully collaborated with others to achieve a common goal. This will demonstrate your ability to contribute positively to the store culture.
✨Prepare for Fast-Paced Scenarios
Given the dynamic environment of Amazon Fresh, be ready to discuss how you handle pressure and prioritise tasks. Consider sharing a specific instance where you managed multiple responsibilities effectively.
