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- Tasks: Support VIP patient pathways and ensure a personalised experience.
- Company: Join The London Clinic, one of the UK's largest private hospitals since 1932.
- Benefits: Enjoy a competitive salary, 33 days leave, and discounts with retailers.
- Why this job: Be part of a dynamic team providing exceptional care in a prestigious environment.
- Qualifications: Experience in luxury customer service and strong IT skills required.
- Other info: Flexible hours and on-call duties; diverse workforce welcomed.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Health Advocate working within the VIP Client Relations team to join The London Clinic, based at our main hospital site in London (W1G 6BW). We are offering a competitive salary.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care.
As Health Advocate you will support the Head of Client Relations in administering the Health Concierge and VIP patient pathways. You will be responsible for the daily communication, execution and logistics during VIP and Health Concierge client visits, ensuring a highly personalised experience for service users across the hospital.
Job Type: This is a full-time, permanent position
Shift Pattern: 37.5 hours per week, with occasional weekends and evenings; expectation of on-call duties (via telephone)
Job Location: 20 Devonshire Place, London, W1G 6BW (Close to Regents Park/Baker St tube stations).
Salary: Competitive
Benefits package: Comprehensive package including pension scheme, Private Medical Healthcare, 33 days annual leave (inclusive of bank holidays), season ticket travel loan, and discounts with various retailers and services.
Key Duties
- Support the Head of Client Relations in administering the Health Concierge/VIP pathways.
- Collaborate with stakeholders to ensure streamlined clinical/non-clinical pathways.
- Provide superior personalised guest services to all Health Concierge/VIP patients.
- Oversee daily administration ensuring timescales and quality standards are met.
- Responsible for data entry, ensuring CRM is updated and maintained daily.
- Support Head of Client Relations in providing daily/weekly KPI reporting.
Skills & Experience
- Experience in five-star luxury/world-class customer service.
- Excellent IT skills: competency using all MS Office products (Word, Excel, PowerPoint).
- Critical-thinking skills to address issues effectively.
- Ability to work on own initiative and cope in changing environments.
- Tact and sensitivity when dealing with patients and visitors.
- Calm under pressure.
- Flexibility to work unsocial hours as required.
The London Clinic is committed to safeguarding and protecting all adults at risk, children, and young people by implementing robust safer recruitment practices. Pre-employment checks are undertaken in accordance with industry standards, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The London Clinic is proud of its diverse workforce and welcomes applicants from underrepresented groups. If you think you have the skills and experience for the job, please apply - we would love to hear from you.
Health Advocate employer: RITZYROCKS
Contact Detail:
RITZYROCKS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advocate
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of VIP patients. Understanding the nuances of luxury service can set you apart, so consider researching five-star hospitality standards and how they apply to healthcare.
✨Tip Number 2
Network with professionals in the healthcare and luxury service sectors. Attend relevant events or join online forums where you can connect with individuals who have experience in VIP patient care, as they may provide valuable insights or referrals.
✨Tip Number 3
Demonstrate your critical-thinking skills by preparing for potential scenarios you might face in the role. Think about how you would handle various situations involving VIP patients and be ready to discuss these during any interviews.
✨Tip Number 4
Showcase your flexibility and ability to work under pressure by sharing examples from your past experiences. Highlight times when you successfully managed challenging situations, especially in high-stress environments, to illustrate your suitability for the role.
We think you need these skills to ace Health Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury or healthcare settings. Emphasise skills that align with the job description, such as critical thinking and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing personalised guest services. Mention specific experiences where you demonstrated tact and sensitivity, as well as your ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline your IT skills, especially your competency with MS Office products. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Showcase Flexibility and Initiative: Demonstrate your ability to adapt to changing environments and work unsocial hours if necessary. Include examples from past experiences where you took the initiative to solve problems or improve processes.
How to prepare for a job interview at RITZYROCKS
✨Showcase Your Customer Service Experience
As a Health Advocate, you'll need to demonstrate your experience in providing five-star luxury service. Be ready to share specific examples of how you've gone above and beyond for clients in previous roles.
✨Familiarise Yourself with the Role
Make sure you understand the key duties of the Health Advocate position. Research The London Clinic and its VIP services so you can speak knowledgeably about how you would contribute to their mission.
✨Demonstrate Critical Thinking Skills
Prepare to discuss scenarios where you've had to think critically to solve problems. This role requires addressing issues effectively, so showcasing your ability to remain calm under pressure will be crucial.
✨Highlight Your IT Proficiency
Since the role involves data entry and CRM management, be prepared to discuss your proficiency with MS Office products. You might even want to mention any relevant software you've used in past positions.
