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- Tasks: Join our team as a Call Centre Representative, providing top-notch customer service and resolving inquiries.
- Company: QVC is a dynamic retail and media company focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible working options, and a comprehensive rewards package including discounts and paid time off.
- Why this job: Be part of a supportive team culture that values growth, inclusion, and exciting career opportunities.
- Qualifications: A passion for customer service, basic computer skills, and a desire to improve performance are essential.
- Other info: Initial training provided, with a mix of home and office work after onboarding.
We have an exciting opportunity within our Customer Care Team in Knowsley as a Call Centre Representative. Please view our video to find out more about what it's like to work in our Contact Centre at QVC.
Hourly Pay: £13.81 per hour
Contract type: Permanent
Work hours: On Call Evenings Monday - Sunday: 17:00-23:00, with 2 weeks notice of shift.
What will I do as a Call Centre Representative?
- Be the welcoming friendly voice of QVC, passionate about providing world class customer service.
- Handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Work as part of a team to ensure overall success and work towards achievable individual performance targets.
- Receive a supportive onboarding experience, including four weeks of training.
About You:
- The desire to deliver a first-class customer service experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Work from home approach: Minimum of first 3 months working onsite. We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working.
What will I get in return?
- The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward.
- Supported career paths offering exciting opportunities to learn and support our customer.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us.
We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
QVC Group is committed to inclusion and belonging for all. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme.
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Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (10+10 Hours) employer: QVC, Inc.
Contact Detail:
QVC, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (10+10 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and values. Understanding their commitment to customer service and inclusion will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customer inquiries or complaints, as this will demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 3
Showcase your communication skills. Since the role involves engaging with customers over the phone, practice speaking clearly and confidently. You might even consider doing mock calls with friends or family.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the position requires evening shifts, being upfront about your schedule and willingness to adapt can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (10+10 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled customer inquiries or resolved issues, as this is crucial for the Customer Service Representative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and teamwork. Use keywords from the job posting to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QVC, Inc.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with QVC
Before the interview, take some time to research QVC and its values. Understanding their commitment to inclusion and customer satisfaction will help you align your answers with their company culture during the interview.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle difficult situations or complex inquiries, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask insightful questions about the team dynamics, training process, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
