At a Glance
- Tasks: Engage with customers, provide product advice, and create memorable experiences.
- Company: Join Rituals, a luxury brand focused on enhancing well-being through unique products.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for career growth.
- Why this job: Be part of a vibrant team that values connection and customer satisfaction in a stylish setting.
- Qualifications: Energetic, customer-focused, with retail or hospitality experience and strong problem-solving skills.
- Other info: Confidentiality assured; we value diversity and inclusion in our workplace.
As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career. By working closely with your Store Manager and Assistant Store Manager, you’ll reach your personal goals and the goals for the store. You’ll interact with customers every day and ensure to provide a ‘best in class’ customer experience. You’ll follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.
Qualifications
- High on energy, low on ego and with a little bit of humour!
- You are ‘one of a kind’ because your ability to connect with customers and make them feel at home in our stores.
- In addition, as Rituals Advisor, you are professional and excited about our brand.
- You know how to share that excitement by showing our customers how our products can make them feel even better.
- Relevant experience in a similar position within retail or hospitality.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Good attention to detail, organised and structured.
All your information will be kept confidential according to EEO guidelines.
Sales Advisor - Newcastle Metro Centre (12 hours) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Newcastle Metro Centre (12 hours)
✨Tip Number 1
Familiarise yourself with Rituals' product range and brand values. Understanding the products inside out will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer interaction skills. Role-playing different scenarios with friends or family can help you feel more confident in connecting with customers and providing a memorable experience.
✨Tip Number 3
Showcase your enthusiasm during the interview. Share personal stories about how you've created positive customer experiences in the past, as this will highlight your customer-service mentality and team-player attitude.
✨Tip Number 4
Research the Newcastle Metro Centre and its customer demographics. Understanding the local market will allow you to tailor your approach and demonstrate that you're the right fit for the store's unique environment.
We think you need these skills to ace Sales Advisor - Newcastle Metro Centre (12 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Rituals Advisor does. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customise your CV to reflect relevant experience in retail or hospitality. Emphasise your customer service skills and any achievements that demonstrate your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the luxury retail environment. Use specific examples to illustrate how you can provide a 'best in class' customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rituals
✨Show Your Passion for Customer Service
As a Sales Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent customer service in the past and how you can create memorable experiences for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with Rituals' products before the interview. Being able to discuss how specific products can enhance a customer's experience will show your enthusiasm and understanding of the brand.
✨Emphasise Teamwork
Highlight your experience working in teams, especially in retail or hospitality. Discuss how you collaborate with others to achieve store goals and maintain a positive atmosphere.
✨Prepare for Situational Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you've had to resolve customer issues or make quick decisions, and be ready to explain your thought process.