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- Tasks: Guide customers through servicing, MOTs, and repairs while managing appointments and queries.
- Company: Join Lookers Motor Group, a top UK automotive retailer with 150+ dealerships.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and perks like tech discounts and enhanced family leave.
- Why this job: Be part of a friendly team, develop your skills, and work with a premium brand.
- Qualifications: Bring energy, excellent communication skills, and preferably some automotive experience.
- Other info: This is a permanent, full-time role with ongoing training and career development opportunities.
The predicted salary is between 26000 - 36400 £ per year.
We are looking for a Service Advisor to join the team here at SEAT CUPRA. This role is offered on a permanent basis on a 42-hour per week contract including Saturday mornings on a rota, with a very competitive starting salary of £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with a premium brand. This is an opportunity not to be missed!
Location: Stockport SEAT/CUPRA
Working hours: 42 hours per week, Monday – Friday 8:00am - 5:30pm, Saturday on a rota basis 8am – 12pm
Join a friendly and efficient Aftersales department led by a talented Service Manager. We will support your development through continuous training and 1-to-1s. Our Service Advisors play a vital role in delivering a personalized, premium experience to customers, guiding them through servicing, MOT, and repairs with expertise and knowledge. Ongoing training, including customer experience workshops, will enhance your skills.
- Booking MOTs, services, and repairs
- Advising on warranty cover and upselling parts/accessories
- Coordinating with the Aftersales team to schedule appointments
- Managing high customer volume, calls, and online queries
- Communicating turnaround times and updates effectively
- Maintaining accurate customer records and updating systems
Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to build rapport. Experience with Kerridge/ADP is advantageous. You should be able to work both independently and as part of a team, with a passion for customer service and cars. Previous experience in a similar automotive role is preferred.
If your skills and experience align with our needs, please apply today. Our Talent Acquisition Team will be in touch.
About Us: We are among the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a competitive rewards package, including salary progression, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance, and more. Lookers is an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can excel. Successful applicants will undergo employment checks including employment history, address verification, credit, criminal record, and driving license checks where applicable.
Service Advisor/Senior Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor/Senior Advisor
✨Tip Number 1
Familiarise yourself with the SEAT and CUPRA brands. Understanding their values, products, and customer service approach will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Service Advisor, you'll need to convey information clearly and build rapport with customers. Practising active listening and effective communication can give you an edge.
✨Tip Number 3
Network with current or former employees of Lookers Motor Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare for situational questions related to customer service. Think of examples from your past experiences where you successfully handled difficult situations or exceeded customer expectations, as these will likely come up in your interview.
We think you need these skills to ace Service Advisor/Senior Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you've managed customer queries or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific skills that align with the job description, such as communication skills and the ability to build rapport with customers.
Highlight Relevant Experience: If you have experience with Kerridge/ADP systems or similar software, be sure to mention it. Also, include any training or workshops you've attended that relate to customer experience or automotive services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on building rapport and delivering a premium experience.
✨Familiarise Yourself with the Brand
Research SEAT CUPRA and understand their values, products, and services. Being knowledgeable about the brand will not only impress the interviewers but also demonstrate your genuine interest in the role and the company.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in the automotive industry, particularly around customer interactions and handling high volumes of queries. Practising your responses will help you feel more confident during the interview.
✨Highlight Your Teamwork Skills
Since the role involves coordinating with the Aftersales team, be ready to discuss your ability to work collaboratively. Share specific instances where you successfully worked as part of a team to achieve a common goal, showcasing your interpersonal skills.
