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- Tasks: Manage daily operations of the Telecare/Mobile Community Responder Service and support responder teams.
- Company: Join Orkney Health and Care, dedicated to providing essential community services.
- Benefits: Earn £18.15 per hour with shift allowances for unsocial hours; flexible working opportunities.
- Why this job: Be part of a dynamic team making a real difference in community care and health standards.
- Qualifications: HNC or SVQ 3 in Care required; supervisory experience is a plus.
- Other info: Travel across Orkney is necessary; registration with SSSC needed within 6 months.
An exciting opportunity has arisen for a Relief Responder Services Co-ordinator within the Telecare/Mobile Community Responder Service. Working as part of a highly motivated team, you will provide day to day operational management to the Telecare Systems Administrator and the two Responder Teams, ensuring that service provision is effective and efficient and delivered in line with the Health and Social Care Standards.
The Responder Teams work across mainland Orkney on a twenty-four hour, seven days a week basis and their duties include:
- responding to Community Care Alarm call outs;
- carrying out installations/removals of telecare/community care alarm equipment;
- undertaking reviews of service provision and equipment testing;
- assisting to support the prevention of hospital admissions as well as facilitating hospital discharges.
The Responder Teams are also required to carry out installations, reviews of service provision and equipment testing for individuals residing on a number of the ferry linked isles. The role of Responder Services Co-ordinator is fast paced and dynamic and you will be required to have experience of assessment and care planning; telecare systems and equipment and have previously worked with people in a social care service. You will also be able to demonstrate an understanding of using a reablement approach to service delivery and an ability to comprehend technical programming of Community Care Alarm equipment. Having staff supervisory experience would be advantageous.
To undertake this exciting role you must hold an HNC or SVQ 3 in Care or other relevant qualification to enable registration with the SSSC OR demonstrate an ability to achieve the required qualification within 5 years. You are required to register with the SSSC in the capacity of supervisor within 6 months of appointment. This post is subject to membership of the Protection of Vulnerable Groups (PVG) Scheme in respect of regulated work with adults. You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.
For an informal discussion about the post please contact Erin Johnston, Registered Manager on 01856 873535 ext 3711. Closing Date: 23:59 on Sunday 15 June 2025. Please note that interview expenses are not payable for this post.
Relief Responder Service Coordinator - ORK09389 employer: Orkney Islands Council
Contact Detail:
Orkney Islands Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Responder Service Coordinator - ORK09389
✨Tip Number 1
Familiarise yourself with the Health and Social Care Standards, as understanding these will be crucial in demonstrating your ability to manage the service effectively. Highlight any relevant experience you have in operational management during your discussions.
✨Tip Number 2
Showcase your knowledge of telecare systems and equipment by discussing specific examples from your past roles. This will help you stand out as someone who is not only experienced but also passionate about the technology used in community care.
✨Tip Number 3
Prepare to discuss your supervisory experience and how you've successfully led teams in a fast-paced environment. Be ready to share strategies you've implemented to ensure effective service delivery and team motivation.
✨Tip Number 4
Since travel between various locations is essential, be prepared to discuss your flexibility and reliability in this regard. Mention any previous roles where you had to manage logistics or travel efficiently to meet operational needs.
We think you need these skills to ace Relief Responder Service Coordinator - ORK09389
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Relief Responder Service Coordinator position. Highlight your relevant experience in operational management, telecare systems, and social care services.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your supervisory experience, understanding of reablement approaches, and any qualifications like HNC or SVQ 3 in Care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention specific examples of your experience with community care alarm systems and your ability to work in a fast-paced environment.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that all required information is included and submit your application through our website before the closing date.
How to prepare for a job interview at Orkney Islands Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Relief Responder Service Coordinator. Familiarise yourself with the Telecare/Mobile Community Responder Service and be prepared to discuss how your experience aligns with their needs.
✨Showcase Relevant Experience
Highlight your previous experience in assessment and care planning, as well as any supervisory roles you've held. Be ready to provide specific examples of how you've successfully managed teams or projects in a fast-paced environment.
✨Demonstrate Technical Knowledge
Since the role involves telecare systems and equipment, brush up on your technical knowledge related to Community Care Alarm equipment. Be prepared to discuss how you would approach installations, reviews, and equipment testing.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the position is the right fit for you. Consider asking about team dynamics or the challenges faced by the Responder Teams.
