Amazon Connect Software Architect

3 days ago Be among the first 25 applicants

Our client is seeking a skilled Amazon Connect Software Architect to lead the design and implementation of AWS cloud contact centre solutions for enterprise-level clients. This is a fully remote opportunity offering competitive pay and a chance to shape innovative, cloud-first CX strategies.

Key Responsibilities:

• Lead the end-to-end technical design of Amazon Connect / CCaaS implementations
• Own IVR architecture, routing strategies, API integrations, and external data flows
• Act as Subject Matter Expert on migration and deployment of AWS-based contact center solutions
• Partner with client architecture teams and communicate with executive stakeholders
• Optimise cloud contact centre performance and build reusable code/templates

Requirements:

• 3+ years of experience with Amazon Connect , AWS Lambda , and Amazon Lex
• AWS Solutions Architect certification (preferred)
• Proven experience in CCaaS design, integration, and cloud migration
• Excellent leadership and stakeholder engagement skills

Join a fast-paced, forward-thinking team where your architectural expertise will shape the future of digital customer experiences .

Interested? Apply now or send a message to learn more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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