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- Tasks: Assist residents with dining, take orders, and ensure exceptional service.
- Company: Castle Village is a welcoming retirement community focused on enhancing residents' dining experiences.
- Benefits: Enjoy perks like a pension scheme, enhanced leave, birthday leave, and wellbeing days.
- Why this job: Join a friendly team and make a positive impact on residents' lives every day.
- Qualifications: Previous hospitality experience preferred; must be over 18 with great communication skills.
- Other info: Flexible shifts from Wednesday to Sunday, perfect for students seeking part-time work.
Castle Village is looking for a Hospitality Assistant to work within our onsite restaurant/bar. This role is working Wednesday - Sunday, 6 hours per day (30 hours per week). Shifts are typically day shifts but can be any time between 10am - 9pm to support with village events/functions.
The ideal candidate will have a passion for customer service and a genuine desire to enhance the dining experience for our residents. As a Hospitality Assistant in our retirement village, you will play a key role in ensuring that our residents receive exceptional service during meal times. We pride ourselves on offering excellent service and creating a warm and inviting atmosphere for our residents.
Responsibilities:- Greet residents warmly as they arrive at the dining area
- Assist residents with seating and provide menus
- Take food and beverage orders accurately and efficiently
- Serve meals and beverages in a timely manner
- Ensure that residents' dietary preferences and restrictions are accommodated
- Clear tables and reset them for the next service
- Provide friendly and attentive service to residents throughout their meal
- Collaborate with kitchen staff and other waitstaff to ensure smooth operation of the dining area
- Handle residents' concerns or special requests with professionalism and courtesy
- Maintain cleanliness and organization in the dining area
- Previous experience in a hospitality setting or in a customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong attention to detail
- Compassionate and patient demeanour
- Knowledge of food safety and sanitation guidelines
- Must be over 18 years old
In return we offer a number of benefits including pension scheme, enhanced annual leave, birthday leave, rewards schemes, volunteering and wellbeing days and much more!
Hospitality Assistant employer: Retirement Villages Group
Contact Detail:
Retirement Villages Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of residents in a retirement village. Understanding their preferences and dietary restrictions will show your genuine interest in enhancing their dining experience.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service during your interactions. Share specific examples of how you provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by discussing any relevant experiences where you successfully managed multiple tasks. This will showcase your multitasking skills, which are crucial for this role.
✨Tip Number 4
Prepare to discuss your approach to handling resident concerns or special requests. Showing that you can maintain professionalism and courtesy under pressure will set you apart from other candidates.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Hospitality Assistant position. Tailor your application to highlight how your skills and experiences align with what Castle Village is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to enhance the dining experience for residents. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use bullet points to clearly outline your responsibilities and achievements, focusing on skills like communication, multitasking, and attention to detail.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Retirement Villages Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to enhance a customer's experience.
✨Demonstrate Your Teamwork Skills
Since the role involves collaborating with kitchen staff and other waitstaff, be prepared to discuss how you work well in a team. Highlight any previous roles where teamwork was essential to success.
✨Prepare for Common Situational Questions
Think about how you would handle various scenarios that may arise in a dining setting, such as dealing with a resident's dietary restrictions or managing a busy service period. Practising your responses can help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how they ensure a warm atmosphere for residents.
