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- Tasks: Repair and maintain guitars while providing top-notch customer service.
- Company: Guitar Center is a creative hub for musicians, dedicated to fostering musical talent.
- Benefits: Enjoy gig leave, medical benefits, 401K matching, and employee discounts.
- Why this job: Join a passionate team that values creativity and offers growth opportunities in music.
- Qualifications: Must have skills in guitar repair; product knowledge is a plus.
- Other info: Guitar Center promotes an inclusive workplace and values diversity.
Pay Rate: $16.35/hr - $24.53/hr plus commission depending on background and experience.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
A few special characteristics that make our Repair Technicians successful:
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
As our Repair Technician, you will:
- Interact with customers, ensuring a positive customer experience
- Service customer-owned instruments with a high level of craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned
Why Guitar Center? Here are just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Requirements:
- Skilled understanding of repairing Guitars
Preferences:
- Foundational product knowledge on Guitar Center products
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.
Guitar Technician (Luthier) Store 521 employer: Guitar Center Stores, Inc.
Contact Detail:
Guitar Center Stores, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guitar Technician (Luthier) Store 521
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Since the role requires connecting with customers, think of examples where you've provided excellent service or resolved issues effectively.
✨Tip Number 2
Brush up on your guitar repair knowledge and techniques. Being able to discuss specific repairs or maintenance tasks you've performed in the past will demonstrate your expertise and passion for the role.
✨Tip Number 3
Familiarise yourself with Guitar Center's products and services. Understanding their inventory and being able to discuss how you can contribute to their mission will set you apart from other candidates.
✨Tip Number 4
Show your initiative by preparing questions about the store's operations and how you can help improve customer experiences. This will highlight your proactive attitude and commitment to the role.
We think you need these skills to ace Guitar Technician (Luthier) Store 521
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guitar Technician. Familiarise yourself with the skills required, such as customer service, craftsmanship, and product knowledge.
Tailor Your CV: Highlight relevant experience in your CV that showcases your skills in guitar repair and customer service. Include any certifications or training related to musical instruments to stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for music and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your initiative and ability to connect with customers.
Showcase Your Skills: If possible, include examples of your work or projects related to guitar repair. This could be photos or descriptions of previous repairs you've completed, which can help illustrate your craftsmanship.
How to prepare for a job interview at Guitar Center Stores, Inc.
✨Show Your Passion for Music
Make sure to express your love for music and guitars during the interview. Share personal experiences that highlight your connection to the craft, as this will resonate with the interviewers and demonstrate your commitment to the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this aligns with the company's focus on creating a positive customer experience.
✨Highlight Your Technical Skills
Be ready to discuss your technical knowledge and experience with guitar repairs. Bring along any relevant certifications or examples of your work to showcase your skills and expertise in maintaining and repairing instruments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
