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- Tasks: Help resolve customer complaints and communicate with business partners over the phone.
- Company: Join a growing internal customer relations team focused on problem-solving.
- Benefits: Earn £13.08 per hour, enjoy weekly pay, paid holidays, and a pension scheme.
- Why this job: Great opportunity to develop skills in a supportive environment with potential for permanent placement.
- Qualifications: No specific qualifications required, just a passion for helping others and problem-solving.
- Other info: Work from home one day a week after training; refer a friend for rewards!
Temporary – ongoing with potential to go permanent.
Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?
Our client is expanding their internal customer relations department further, and whilst it’s quite telephone based, this is NOT a call centre environment. If you feel you have the above qualities and want to join an internal customer relations team, we’d love to see a copy of your CV.
Main duties will include:
- Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
- Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
- Considering possible regulatory breaches or operational incidents which could affect the business or customer.
- Logging details and updating information on the in-house systems as they arise for others in the team to review if needed.
- Recording findings and answering questions raised over the phone as well as email and online chat.
- Keeping an eye out for patterns/trends that might arise and raise awareness to the management team for further investigation.
To enable you to complete the above tasks, you’ll be trained on their product range and how each stage of the customer journey links up from the sale stage to onboarding.
What we can offer you at this stage:
- Initially we are able to offer this on an ongoing temporary basis, but there has been a high success of temps being offered permanent contracts within the business, so don’t let this put you off applying.
- You’ll receive an hourly rate of £13.08 p/hour.
- Weekly pay.
- Paid holiday and enrolment in pension scheme after 12 weeks.
- Central Redhill office location.
- 9.00-5.15pm Mon to Fri.
- 1 day a week WFH (after training completed).
- Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Complaints Assistant employer: Lloyd Recruitment
Contact Detail:
Lloyd Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Assistant
✨Tip Number 1
Familiarise yourself with common customer complaints and resolutions in the industry. This knowledge will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves liaising with business partners and customers, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to analyse data and identify trends. Prepare examples of how you've previously spotted patterns in customer feedback or complaints, as this is a key part of the role.
✨Tip Number 4
Research the company’s product range and customer journey. Understanding how each stage links together will not only impress during interviews but also help you hit the ground running if you land the job.
We think you need these skills to ace Customer Complaints Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Complaints Assistant. Emphasise your problem-solving abilities and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific examples of how you've successfully handled complaints or resolved issues in the past.
Highlight Communication Skills: Since the role involves communicating with clients and colleagues, emphasise your strong verbal and written communication skills. Provide examples of how you've effectively communicated in previous roles.
Showcase Attention to Detail: In your application, demonstrate your attention to detail by mentioning how you have logged information accurately or identified patterns in data. This is crucial for the role as it involves investigating complaints and updating systems.
How to prepare for a job interview at Lloyd Recruitment
✨Show Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples where you've successfully resolved customer complaints or issues. Highlight your analytical thinking and how you approach problem-solving.
✨Understand Data Protection Guidelines
Familiarise yourself with data protection regulations relevant to customer information. Being knowledgeable about these guidelines will demonstrate your commitment to compliance and customer confidentiality.
✨Demonstrate Communication Skills
Since the role involves liaising with business partners and customers over the phone, practice clear and concise communication. Be ready to showcase your ability to listen actively and respond effectively to queries.
✨Be Aware of Trends and Patterns
Prepare to discuss how you would identify and report trends in customer complaints. Showing that you can think critically about data and suggest improvements will impress the interviewers.
