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- Tasks: Support LEGO fans by responding to queries in English and Hungarian via phone and email.
- Company: Join the LEGO Group, a leader in creativity and play, dedicated to inspiring builders of tomorrow.
- Benefits: Enjoy hybrid work options, competitive salary, bonuses, and discounts on LEGO products.
- Why this job: Be part of a fun team that values creativity and connection while making unforgettable experiences for fans.
- Qualifications: Fluency in English and Hungarian, strong IT skills, and a passion for helping others.
- Other info: Fixed-term contract until January 2026 with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Just imagine putting play at the heart of customer services. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you’re eager to embark on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed-term contract until 31st January 2026. As a Customer Service Advisor, you’ll respond to LEGO fans from around the world during our peak season. We offer a competitive starting salary plus benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided, including a four-week induction followed by on-the-job support. We also offer ‘Best of Both’ – our hybrid-work approach that allows our Customer Service Advisors to work from home up to three days per week and from the office for at least two days after training.
We resolve millions of queries each year, covering topics from building tips to troubleshooting and tracking down rare parts. We aim to connect with fans globally and make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Hungarian.
What you’ll be doing
- Respond to consumers in both English and Hungarian - spoken and written.
- Engage with consumers via phone and email on topics including orders, returns, digital and app experiences, LEGO electronics, brand information, product quality, and feedback.
- Build strong, positive relationships with consumers in a fun and engaging manner.
- Assess and resolve brick-based problems using our tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to various shifts, including some weekends, to ensure exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
What’s in it for you?
- Family Care Leave - Enhanced paid leave options for important times.
- Insurances – Life and disability insurance for protection and peace of mind.
- Wellbeing - Resources and benefits to support physical and mental health, community building, and creativity.
- Colleague Discount – From day 1, qualify for our generous discount on LEGO products.
- Bonus - Rewards through our bonus scheme when goals are achieved and if eligible.
- Workplace - Primary workplace location assigned, with an average of 3 days in the office per week under our hybrid policy.
Children’s curiosity, creativity, and imagination inspire everything we do. We strive for a diverse, inclusive culture of play where everyone feels safe, valued, and they belong. The LEGO Group is committed to equal employment opportunity and encourages applicants from all backgrounds. Candidates working in roles with high engagement with children will undergo Child Safeguarding Background Screening as a condition of employment. Thank you for sharing our commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO team today.
Customer Service Advisor - Hungarian Speaking (fixed-term) employer: LEGO Gruppe
Contact Detail:
LEGO Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hungarian Speaking (fixed-term)
✨Tip Number 1
Familiarise yourself with LEGO products and their features. Understanding the brand and its offerings will help you engage more effectively with customers and provide them with the best support.
✨Tip Number 2
Practice your communication skills in both English and Hungarian. Being fluent in both languages is crucial, so consider role-playing customer interactions to build confidence and fluency.
✨Tip Number 3
Showcase your problem-solving abilities by preparing for common customer queries related to orders, returns, and product issues. Think of examples from your past experiences where you successfully resolved similar situations.
✨Tip Number 4
Emphasise your ability to work in a team and adapt to different shifts. Highlight any previous experience in customer service roles that required flexibility and teamwork, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor - Hungarian Speaking (fixed-term)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Highlight your relevant experience in customer service and your fluency in Hungarian and English.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your problem-solving abilities, IT skills, and any previous experience in customer service or working with diverse consumers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the LEGO brand. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to creating magical moments for LEGO fans.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at LEGO Gruppe
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO and how it has impacted your life. Share any personal experiences or stories that highlight your love for the brand, as this will resonate with the interviewers.
✨Demonstrate Your Language Skills
Since fluency in both English and Hungarian is essential, be prepared to showcase your language abilities during the interview. Practice answering common questions in both languages to ensure you feel confident and articulate.
✨Highlight Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to resolve various queries. Prepare examples of past experiences where you've successfully solved problems or helped others, especially in a customer service context.
✨Emphasise Teamwork and Communication
The role involves building strong relationships with consumers and working within a team. Be ready to discuss how you collaborate with others and communicate effectively, especially in a fast-paced environment.
