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- Tasks: Manage air export operations, including collections, customs entries, and customer communication.
- Company: Join a leading UK freight forwarder with a strong reputation since 1992.
- Benefits: Enjoy a Monday to Friday schedule and opportunities for professional growth.
- Why this job: Be part of a dynamic team in a fast-paced environment with a focus on customer service.
- Qualifications: Experience in airfreight exports and knowledge of customs procedures required.
- Other info: Dangerous Goods and Aviation Security training is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Freightserve Recruitment is seeking an Air Export Operator for a well-established, growing Freight Forwarder based in Colnbrook, Berkshire.
Responsibilities:
- Contact shippers and arrange collections.
- Complete MAWB & HAWBs, demonstrating knowledge of country requirements, IATA rates, and airline-specific requirements such as operator variations and Promo references.
- Negotiate with airlines to maximize margins.
- Complete customs entries, with knowledge of complex procedure codes (IPR, BONDED, EXPORT LICENSING, etc.).
- Provide quotations and understand market rates.
- Maintain high customer service levels, including providing agents with updates post-flights and at departure.
Additional qualifications:
- Dangerous Goods trained and Aviation Security trained up to level CO (Cargo Operative).
- Ensure nothing is missed by providing a reliable safety net.
- Work efficiently in a fast-paced environment with strong email management and response skills.
- Communicate confidently and effectively with external customers, agents, and internal stakeholders, both verbally and in writing.
Required Experience:
- Experience in export airfreight.
- Knowledge of customs procedures.
- Full 5-year work reference history.
Working hours: Monday - Friday. Apply online only.
Freightserve has been established since 1992 and is rapidly becoming the leading freight specialist in the UK, with a growing reputation among freight-related companies.
Air Export Operator employer: Freightserve recruitment
Contact Detail:
Freightserve recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Export Operator
✨Tip Number 1
Familiarise yourself with the latest IATA regulations and airline-specific requirements. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the air export industry.
✨Tip Number 2
Network with professionals in the freight forwarding sector, especially those who work in air export. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires negotiating with airlines to maximise margins. Consider role-playing scenarios with friends or colleagues to practice your approach.
✨Tip Number 4
Prepare to discuss your experience with customs procedures in detail. Be ready to provide examples of how you've successfully navigated complex codes in previous roles, as this will be crucial for the position.
We think you need these skills to ace Air Export Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air export operations. Include specific examples of your knowledge of customs procedures, MAWB & HAWB completion, and any experience negotiating with airlines.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with dangerous goods and aviation security training, as well as your ability to maintain high customer service levels.
Highlight Relevant Skills: In your application, emphasise skills such as email management, communication, and the ability to work efficiently in a fast-paced environment. These are crucial for the Air Export Operator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the freight forwarding industry.
How to prepare for a job interview at Freightserve recruitment
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of air export processes, including MAWB and HAWB completion. Familiarise yourself with IATA rates and airline-specific requirements, as this will show your potential employer that you understand the industry.
✨Demonstrate Negotiation Skills
Be prepared to discuss how you've successfully negotiated with airlines in the past. Highlight any specific examples where you maximised margins or improved service levels, as this is a key part of the role.
✨Showcase Your Customer Service Experience
Since maintaining high customer service levels is crucial, think of instances where you've provided excellent service. Be ready to explain how you keep clients updated and manage their expectations, especially post-flight.
✨Prepare for Technical Questions
Expect questions about customs procedures and dangerous goods regulations. Brush up on complex procedure codes like IPR and bonded goods, as well as your training in aviation security, to demonstrate your expertise.
