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- Tasks: Join our team as a Senior Service Advisor, booking services and ensuring customer satisfaction.
- Company: Charles Hurst Peugeot Belfast is a leading automotive dealership known for exceptional service.
- Benefits: Enjoy a competitive salary, bonuses, and continuous training opportunities for career growth.
- Why this job: Be part of a friendly team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Ideal candidates have strong communication skills and experience in customer service, preferably in the automotive sector.
- Other info: We promote an inclusive work environment and support your personal and professional development.
The predicted salary is between 24000 - 32000 £ per year.
OTE GBP £36,000.00/Yr.
Overview
Charles Hurst Peugeot Belfast is recruiting for an experienced and dedicated Senior Service Advisor / Executive to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst's first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Noel, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Senior Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Charles Hurst!
Responsibilities
- Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
- Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
- Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
- Informing customers of turnaround times and ensuring effective communication throughout the time a customer's car is in the workshop, providing updates and addressing any concerns.
- Maintaining accurate customer records and updating systems when bookings are made, ensuring smooth follow-up and continued customer engagement.
To succeed as an aftersales executive at our busy dealership, you should have high energy, a warm personality, and a passion for delivering first-class customer experiences. Excellent communication skills and the ability to build rapport easily are essential, along with the ability to explain technical information clearly and concisely. Experience using Kerridge / ADP is advantageous, as well as knowledge of other dealer systems.
You should be a great team player but also able to work independently, using your own initiative. We encourage applications from those who have worked in similar roles within the automotive industry and share a passion for customer service and cars!
If your skills and experience match our requirements, please apply today. A member of our Talent Acquisition Team will be in touch.
Charles Hurst is an equal opportunities employer committed to a discrimination-free, inclusive work environment. We support our employees in bringing their whole selves to work and reaching their full potential. Successful applicants will undergo relevant employment checks, including verification of recent employment, address, credit history, criminal record, and, if applicable, driver's license verification.
Senior Service Advisor employer: Lookers Motor Group Limited
Contact Detail:
Lookers Motor Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Charles Hurst Peugeot. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Charles Hurst. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Senior Service Advisor role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the automotive industry. Be ready to share specific examples of how you've successfully managed customer interactions and resolved issues.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Whether it's through email or phone calls, clear and professional communication will leave a positive impression and highlight your suitability for the role.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any roles where you've managed customer interactions or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and cars. Mention specific experiences that demonstrate your ability to build rapport with customers and handle technical information clearly.
Highlight Communication Skills: In your application, stress your exceptional communication skills. Provide examples of how you've effectively communicated with customers and colleagues in previous roles, especially in high-pressure situations.
Show Enthusiasm for Continuous Learning: Express your eagerness for continuous training and development. Mention any relevant training or certifications you have completed, and your willingness to learn new systems like Kerridge / ADP.
How to prepare for a job interview at Lookers Motor Group Limited
✨Show Your Customer Service Skills
As a Senior Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your communication skills and ability to build rapport.
✨Demonstrate Technical Knowledge
Familiarise yourself with common automotive terms and concepts, especially those related to services and repairs. Being able to explain technical information clearly will impress the interviewers and show that you can effectively communicate with customers.
✨Highlight Teamwork Experience
Since this role involves working closely with an aftersales team, be ready to discuss your experiences as a team player. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Prepare for Role-Specific Questions
Anticipate questions related to booking appointments, managing customer records, and upselling services. Think about how you would handle high volumes of customer interactions and ensure each customer feels valued, as this will be key to your success in the role.
