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- Tasks: Join our team as a Scheduler, managing appointments and supporting field operatives.
- Company: Pennington Choices provides property surveying and consultancy services across the UK.
- Benefits: Enjoy flexible working, competitive salary, 26 days leave, and wellness programmes.
- Why this job: Be part of a supportive culture that values growth, teamwork, and work-life balance.
- Qualifications: No specific experience required; just bring your enthusiasm and computer skills!
- Other info: Opportunity for training and development with a focus on promoting from within.
The predicted salary is between 28800 - 43200 £ per year.
We are growing and with our ambitious plans we are currently looking for the very best talent to join us. We need people who can think differently about how to solve problems. Therefore, we are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.
About This Role
You will be joining a great team working within a fast-paced office, although in the current climate there may also be some working from home. This will represent a challenging role, and fantastic opportunity for the right individual. Working flexibly within the team, you will deploy resource for all our business operations, as well as handling inbound and outbound telephony.
You will need to follow the appropriate processes to ensure that all our field-base operatives are attending and completing as many work orders as is practical - both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).
Working collaboratively with the PS&D Manager, other schedulers, field-base operatives and service leaders (leaders within Pennington Choices) you will build rapport and trust. You will be required to book as many appointments as is possible to support the delivery of asbestos surveys, gas and electrical audits, fire risk assessments, energy performance assessments and stock condition surveys.
In addition, you must manage tenant enquiries in a friendly and helpful manner as well as responding to client enquiries promptly and professionally. Confidence with telephony and a high level of computer literacy is vital.
Responsibilities Include:
- Scheduling responsive and planned appointments for field-based operatives across the business
- Being conversant utilising multiple works management systems
- Handling and resolving telephone and email enquiries from clients, tenants and colleagues
- Proactive outbound telephone calls - persuading and influencing tenants to arrange appointments
- Liaising with, and directing, field-based operatives
- Sharing ideas and insight in order to continually improve the PS&D function including increasing appointments made, appointments kept and properties accessed
- Understanding of each contract's response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
- Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost.
Training and Development
Pennington Choices have a strong focus on training and development. Access to training and professional development is available to all within the business. It is important to us to develop the capabilities of our employees and we have a proven track record of promoting from within.
Benefits
- Competitive salary and transparent salary bands
- Commitment to super flexible and remote hybrid working where applicable
- 37.5-hour working week
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Additional leave for length of service up to 31 days each year
- Opportunity to buy additional annual leave or sell surplus leave
- Enhanced employer pension contributions of 4% when you contribute 6%
- Enhanced maternity and paternity pay
- Regular Learning and Development opportunities
- Regular company social events including an annual summer BBQ
- Cycle to work scheme, offering savings of at least 32% on a new bike and cycle safety accessories
- Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
- Access to an online platform providing employee discounts on hundreds of high street brands
- Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
- Paid sick leave allowance each year
- Free eye tests and contribution towards new glasses/frames
- Referral programme offering up to £2,000
- Option for personal use of company vehicle (subject to eligibility)
- Access to paid volunteering days in support of local charities/initiatives
- Length of service reward
- Welcome goodie bag
About Us
Pennington Choices is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
Pennington Choices provides property surveying and consultancy services to organisations nationwide. We have a wealth of experience working with more than 800 public and private sector organisations across social housing, NHS, education, and rail since 2000.
At the heart of what makes Pennington Choices special is our people. We live by our values of being fun, resilient, brave and treating each other with respect. We also know there's more to life than work, which is why we will encourage you to stay active, nurture your mental health, and create a fulfilling work/life balance.
Our head office is a converted barn in the picturesque Cheshire countryside, located just 3 minutes from M56 Jct10, and we have regional offices in Bromley, Kent and Sheffield. We are a close-knit organisation with people at our very core, and we strive for excellence in everything we do.
If successful, you will be joining us at a very exciting time. The business has already been through a period of substantial growth, concluding its current 5-year business plan in April 2024 which will achieve a turnover of £17.5m. A further 5-year plan through to 2029 is being developed with a projected growth to £40m.
Ready to start your next chapter? If this sounds like the job for you, complete the job application and attach your CV for consideration.
Scheduler employer: Pennington Choices
Contact Detail:
Pennington Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the specific scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively managed client or tenant enquiries in the past. This will highlight your ability to handle inbound and outbound telephony, which is crucial for the Scheduler role.
✨Tip Number 3
Research Pennington Choices and their values thoroughly. Understanding their commitment to training and development can help you align your answers with their culture during the interview process.
✨Tip Number 4
Prepare to discuss how you would approach scheduling for both planned and responsive works. Having a clear strategy on managing demand and minimising costs will demonstrate your problem-solving abilities, which is key for this position.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Scheduler position. Understand the key responsibilities and required skills, such as scheduling appointments, handling enquiries, and using works management systems.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Scheduler role. Emphasise your ability to manage appointments, communicate effectively, and work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the challenges of the Scheduler position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pennington Choices
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with scheduling processes, compliance requirements, and the importance of meeting response times and service level agreements (SLAs). This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Scheduler, you'll be handling inbound and outbound calls, so it's crucial to showcase your communication skills during the interview. Practice clear and concise responses, and be prepared to discuss how you've effectively managed client and tenant enquiries in the past.
✨Demonstrate Problem-Solving Abilities
The company is looking for individuals who can think differently about problem-solving. Prepare examples from your previous experiences where you've successfully navigated challenges, particularly in scheduling or resource management. Highlight your ability to adapt and find solutions under pressure.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, emphasise your ability to collaborate effectively. Be ready to discuss how you've built rapport with colleagues and contributed to team success in previous roles. This will show that you're a team player who can thrive in a fast-paced environment.
