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- Tasks: Coordinate device programmes and provide stellar sales support to customers and account managers.
- Company: Join a dynamic team focused on enhancing customer experiences and building strong partnerships.
- Benefits: Enjoy flexible working options, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a mission-driven company that values customer satisfaction and teamwork.
- Qualifications: No specific experience required; just bring your passion for customer service and teamwork.
- Other info: This role is perfect for those looking to make a real impact in a collaborative environment.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a Customer Engagement Advisor to serve as our Consumer Device Programme Coordinator, delivering exceptional sales support to end users and providing guidance to account managers and schools for their Device Programmes (BYOD) and other consumer-focused sales initiatives. The role emphasizes prioritizing customer and team member well-being and satisfaction.
The Consumer Device Programme Coordinator plays a vital role in our daily operations by responding to customer inquiries, offering effective assistance, and ensuring the smooth operation of the student device programme and end-user consumer sales. This position aims to enhance the customer experience and build strong relationships with customers, partners, and team members.
Key responsibilities include:- Programme Coordination
- Plan and execute end-user device programmes, including managing supply, service timelines, and milestones to ensure customer satisfaction.
- Communicate with Account Managers, schools, and other organizations to understand their needs and foster strong partnerships.
- Coordinate promotional activities and marketing efforts to increase programme participation and performance.
- Collaborate with the Internal Partner Manager and Vendor Specialists to identify special pricing and stock holdings, ensuring seamless operations.
- Maintain relationships with supply partners, the National Logistics Centre (NLC), and purchasing teams to ensure consistent supply and stock availability, supporting our commitment to People Protection and Partnership.
- Sales Support
- Assist end-user customers with inquiries and provide excellent customer service throughout the sales process.
- Process orders and ensure timely delivery, maintaining high standards.
- Communicate order updates promptly to ensure transparency and build trust.
- Handle sales issues or complaints, escalating as necessary to ensure customer protection and satisfaction.
- eCommerce
- Maintain and update the eCommerce Store with current product information for a seamless user experience.
- Collaborate with the eCommerce Manager to improve eCommerce processes, fostering a culture of partnership and continuous improvement.
- Prioritize a 'Customer First' approach to ensure an optimal eCommerce user experience, reflecting our core values.
- Keep shipping information accurate and up-to-date within eCommerce platforms.
- Proactively suggest improvements to all eCommerce platforms in partnership with the eCommerce Manager/Administrator to enhance overall performance.
Customer Engagement Advisor employer: Cyclone Co
Contact Detail:
Cyclone Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Advisor
✨Tip Number 1
Familiarise yourself with our Consumer Device Programme and the specific needs of schools and account managers. Understanding the nuances of BYOD initiatives will help you engage effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your ability to maintain high standards of customer satisfaction.
✨Tip Number 3
Research our eCommerce platform and think about potential improvements you could suggest. Being proactive about enhancing user experience will show your commitment to our 'Customer First' approach.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into our company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Engagement Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your ability to enhance customer experiences. Use specific examples from your past roles to demonstrate your skills in sales support and programme coordination.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, sales support, or programme management. Be sure to include metrics or achievements that illustrate your success in these areas.
Showcase Your Communication Skills: Since the role involves liaising with various stakeholders, make sure to highlight your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers, team members, or partners in the past.
How to prepare for a job interview at Cyclone Co
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Engagement Advisor. Familiarise yourself with the key tasks such as programme coordination, sales support, and eCommerce management. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled inquiries, resolved complaints, and built strong relationships with customers. This is crucial for a role focused on enhancing customer experience.
✨Demonstrate Team Collaboration
Since the role involves working closely with account managers and other teams, be ready to discuss your experience in collaborative environments. Share specific instances where you successfully worked with others to achieve common goals, showcasing your ability to foster partnerships.
✨Prepare Questions
Have a list of thoughtful questions ready to ask at the end of the interview. Inquire about the company's approach to customer engagement, the tools they use for eCommerce, or how they measure success in their device programmes. This shows your genuine interest in the role and the company.
