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- Tasks: Join our team to deliver top-notch housing management services to 1500 tenants.
- Company: Paragon Housing Association is dedicated to providing excellent customer-focused housing solutions.
- Benefits: Enjoy hybrid working options, flexible hours, and a supportive team environment.
- Why this job: Make a real impact in your community while developing essential skills in customer service and estate management.
- Qualifications: Strong communication, negotiation skills, and a commitment to customer service are key.
- Other info: This is a permanent role based in Grangemouth with opportunities for onsite and office work.
The predicted salary is between 28800 - 42000 £ per year.
We are seeking to recruit an Assistant Estates Officer to join our Housing Management Department. This post provides an excellent opportunity for the post holder to play a key frontline role within the Association by delivering our customer focused housing management and factoring services to around 1500 tenants and factoring owners in the Forth Valley area. A strong commitment to first class customer service and tenant involvement is essential.
As part of the Estates Team, the Assistant Estates Officer will be responsible for contributing to the delivery of a responsive and efficient service in respect of estate management and factoring. This is a housing management post with a focus on working with tenants, owners and other partners to ensure effective neighbourhood management.
The duties include:
- On site estate inspections
- Health and safety inspections
- Ensuring tenancy conditions are met
- Dealing with anti-social behaviour
The post holder will require to build and maintain excellent working relationships with customers, external agencies and internal departments. Excellent communication, negotiation and customer service skills, attention to detail and the ability to work flexibly as part of a team are essential attributes.
This is a permanent post based in our office in Grangemouth. The post is 35 hours per week. The Association has a hybrid flexible working system in place and there may be some opportunity for homeworking and flexible hours. Applicants should note that a large proportion of the workload involves onsite work and some office-based work.
The full job description and person specification are available as part of our application pack which can be obtained by post: Paragon Housing Association Limited, Invergrange House, Station Road, Grangemouth, FK3 8DG.
If you would like an informal chat about the post please contact Evelyn Mathershaw, Housing Manager on 01324 664966.
Please note: CV will not be accepted. Late applications will not be accepted. Closing Date: 4pm on Friday 6th June 2025. Interviews are planned for week commencing 23rd June 2025.
We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.
Assistant Estates Officer employer: EVH
Contact Detail:
EVH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estates Officer
✨Tip Number 1
Familiarise yourself with the local housing landscape in the Forth Valley area. Understanding the specific needs and challenges faced by tenants and owners in this region will help you demonstrate your commitment to customer service during interviews.
✨Tip Number 2
Prepare to discuss your experience with estate management and tenant relations. Think of specific examples where you've successfully resolved issues or improved services, as this will showcase your ability to contribute effectively to the Estates Team.
✨Tip Number 3
Highlight your communication and negotiation skills in conversations with the hiring team. Be ready to provide examples of how you've built relationships with customers or worked collaboratively with external agencies, as these are crucial for the role.
✨Tip Number 4
Demonstrate your flexibility and adaptability by discussing any previous roles where you've had to manage changing priorities or work in different environments. This will show that you're well-suited for the hybrid working system mentioned in the job description.
We think you need these skills to ace Assistant Estates Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Estates Officer position. Highlight key skills such as customer service, communication, and teamwork that are essential for the role.
Tailor Your CV: Craft your CV to reflect your relevant experience and skills that align with the job description. Emphasise any previous roles in housing management or customer service, and include specific examples of how you've contributed to effective neighbourhood management.
Write a Compelling Cover Letter: Compose a cover letter that showcases your passion for customer-focused housing management. Mention your commitment to tenant involvement and provide examples of how you have successfully managed relationships with tenants and external agencies in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at EVH
✨Show Your Customer Service Skills
As the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your commitment to providing first-class service and how you’ve engaged with tenants or clients.
✨Demonstrate Teamwork Abilities
Since the position requires working closely with various teams, discuss your experience in collaborative environments. Share instances where you contributed to a team goal or resolved conflicts effectively, showcasing your ability to work flexibly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding estate management and dealing with anti-social behaviour. Think through potential scenarios you might face in the role and how you would handle them, demonstrating your proactive approach.
✨Research the Organisation
Familiarise yourself with the Association's values, mission, and the community it serves. Being knowledgeable about their services and recent initiatives will show your genuine interest in the role and help you connect your skills to their needs.
