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For Companies At a Glance
- Tasks: Engage with customers, provide exceptional service, and manage store operations.
- Company: Join Longchamp, a renowned Parisian brand known for its luxury fashion and leather goods.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative team in a vibrant environment that values individuality and growth.
- Qualifications: Seeking energetic individuals with retail experience; passion for luxury is key.
- Other info: Diverse candidates are encouraged to apply; language skills in Mandarin or Japanese are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Location: Selfridges - Manchester Trafford
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines.
- Listening to and identifying the customer's needs.
- Ensuring customer service policy is respected: delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience.
- Developing an effective sales pitch.
- Demonstrating proficiency in complementary and additional sales techniques.
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer.
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Key holder for opening and closing the store, if applicable and as required.
- Opening and closing the checkout, cashing up when necessary.
- Ticketing when necessary.
- Deliveries and Floor replenishment, when necessary.
- Ensuring that the store operates efficiently.
- Ensuring that products are displayed in line with the company's image and merchandising standards.
- Assisting with annual and rolling stock-takes.
- Assisting with stock control and suggesting where restocking may be required.
REQUIRED PROFILE
We seek enthusiastic, reliable, energetic, self-starters with at least 3 plus years' experience working in a luxury service retail environment. You are recognized for your exemplary behavior, your dynamism, your autonomy and your proactivity. Your interpersonal and communication skills will enable you to be customer oriented (listening skills) and work in a team. A college degree in fashion or a related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required. Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply. Brand Ambassador experience with the ability to speak Mandarin, Cantonese, Japanese or Korean would be a plus.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- ClassPass Contribution
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Sales Associate. Job in Manchester Education & Training Jobs employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate. Job in Manchester Education & Training Jobs
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product lines. Understanding their commitment to craftsmanship and customer service will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your sales pitch and customer engagement techniques. Since the role requires a proactive approach to customer service, being able to confidently introduce products and address customer needs will set you apart from other candidates.
✨Tip Number 3
If you have experience in luxury retail, be ready to share specific examples of how you've provided exceptional customer service. Highlighting your past successes can showcase your ability to create memorable experiences for customers.
✨Tip Number 4
Consider brushing up on your language skills if you speak Mandarin, Cantonese, Japanese, or Korean. Being multilingual can be a significant advantage in a diverse retail environment like Longchamp, where you'll interact with international customers.
We think you need these skills to ace Sales Associate. Job in Manchester Education & Training Jobs
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's values, products, and customer service philosophy. This will help you tailor your application to reflect your alignment with their brand ethos.
Highlight Relevant Experience: Emphasise your experience in luxury retail and customer service. Provide specific examples of how you've successfully engaged customers and contributed to sales in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and luxury retail. Mention any relevant skills, such as language proficiency or experience with CRM systems, that would make you a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their history, values, and product lines. Being able to discuss the brand's ethos and how it aligns with your own values will impress the interviewers.
✨Showcase Your Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to listen, identify needs, and provide tailored solutions.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales techniques and how you've successfully closed deals in the past. Think of specific instances where you used effective sales pitches or upselling strategies that resulted in increased sales.
✨Emphasise Teamwork and Communication
Longchamp values interpersonal skills and teamwork. Be prepared to share examples of how you've collaborated with colleagues to achieve common goals. Highlight your communication skills and how they contribute to a positive work environment.
