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- Tasks: Support the MOJ and Home Office team with administrative tasks and customer communication.
- Company: Join Kier, a leader in delivering essential services across the UK.
- Benefits: Enjoy flexible hours, tailored benefits, and a commitment to diversity and inclusion.
- Why this job: Be part of a supportive team that values your potential and offers growth opportunities.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; transferable skills are welcomed.
- Other info: This role is perfect for those looking to kickstart their career in customer service.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.
Location: Essex
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility available
What will you be responsible for?
- As a Customer Support Advisor, you will work within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.
- Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
- Scheduling work for Kier Engineers or subcontractors and managing their availability.
- Monitoring inboxes, managing phone cover, and handling escalations or delays.
- Reviewing performance reports and coordinating updates to improve outcomes.
- Supporting contract managers and maintaining accurate documentation and system records.
What are we looking for?
- This role of Customer Support Advisor is ideal if you have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
- You are highly organized with a keen attention to detail and accuracy in data entry.
- You are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.
- We value potential at Kier, and transferable skills are always welcome! Even if you don’t meet every requirement, please apply, and we’ll have a chat.
Rewards and Benefits
We offer a wide variety of benefits that you can tailor to your needs. More information about our benefits can be found here.
Diversity and Inclusion
Making Kier a diverse and inclusive workplace is a priority. We have taken steps to promote diversity, and our employees play a key role in shaping our initiatives. Our D&I action plan is available here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview.
We look forward to receiving your application.
Customer Service Advisor employer: Kier Group plc.
Contact Detail:
Kier Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the CAFAM system mentioned in the job description. Understanding how it works will give you an edge during interviews, as you'll be able to discuss how you can effectively raise and manage work orders.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires excellent verbal communication, practice articulating your thoughts clearly and confidently, perhaps through mock calls with friends or family.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities of scheduling work and managing inboxes effectively.
✨Tip Number 4
Get comfortable with Microsoft Excel and Outlook if you're not already. Consider taking a quick online course or tutorial to brush up on your skills, as proficiency in these tools is crucial for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since strong verbal and written communication skills are essential, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively with both internal and external customers.
Showcase Organisational Skills: Emphasise your organisational abilities by detailing experiences where you managed multiple tasks or projects simultaneously. Mention any tools or methods you use to stay organised, especially if they relate to Microsoft Office.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'administrative support', 'data entry', and 'performance reports', to ensure your application stands out to recruiters.
How to prepare for a job interview at Kier Group plc.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common interview questions with a friend to refine your responses.
✨Demonstrate Organisational Skills
Highlight your ability to stay organised and manage multiple tasks effectively. You might be asked about how you prioritise your workload, so prepare examples from your past experiences where you successfully managed competing demands.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Office, especially Excel and Outlook, is important for this role, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles or projects.
✨Emphasise Your Attention to Detail
Attention to detail is key in this position. Prepare to provide examples of how your meticulous nature has positively impacted your work, such as catching errors or improving processes through careful review.
