Technical Support Apprentice – Southport

Level 3 Digital Support Technician

Company: Techedia Ltd

Full Address: 1 Corporation Street Southport PR8 1AP

Weekly Hours Worked: 37.5

Salary: £15,000

Contact Information: Please reach out via email at NathanielHamilton@bpp.com or call our Leeds office on 0113 3500 333.

About the Company:

Techedia is a leading provider of support and maintenance of the Proclaim case management system which is the UK's most widely used case management system within the legal sector. Techedia have been established since 2014 with years' worth of experience in all areas of our business. We have 3 dedicated teams for all aspects of technology, ranging from Proclaim support & development to network & infrastructure support to bespoke software solutions & MI reporting tools. At Techedia, we understand the evolving needs of legal professionals. Our vastly experienced developers will help you get the absolute best out of your Proclaim CMS, working closely with key stakeholders to drive efficiencies, streamline processes and automate and integrate at every opportunity.

Job Description:

An exciting opportunity to learn a language and system you wouldn't come across with any other firm! We are thrilled to offer a role for an apprentice to grow organically in a thriving business, with plenty of room to learn on the job and expand your skill set in the world of IT. As a Proclaim Support Technician, you will grasp the basics of the Proclaim case management system and learn how to interpret stakeholder requests. You will rapidly expand on this knowledge and work to implement workflows and stable solutions onto client systems, following most aspects of the Software Development Lifecycle while offering an unrivalled level of user support.

Role Summary:

Are you eager to launch your career in tech but don't want to follow the beaten path? This is an exceptional opportunity to immerse yourself in a unique and specialised system – one you won't encounter in most other firms. We are offering a chance to learn the Proclaim case management system from the ground up, within a fast-paced, supportive business that thrives on internal development and career progression.

As a Proclaim Support Technician, you'll become an integral part of our Proclaim Development team. You'll gain hands-on experience with Proclaim, learning how to interpret user and stakeholder requirements and transform them into functional, stable solutions. Your learning journey will teach you the art of gathering requirements to implementation and support, providing you with a holistic view of how IT enables business success.

Key Responsibilities:

• Learning to navigate and configure the Proclaim system to meet client and internal needs.
• Supporting the design and rollout of automated workflows and document templates.
• Analysing user requests and collaborating with colleagues to provide effective solutions.
• Delivering a high standard of user support and troubleshooting technical issues with confidence.
• Participating in system testing, deployment, and continual improvement processes.
• Developing your skills in scripting, logic flows, and basic database interactions.

What we offer:

• Full training and mentoring from experienced professionals.
• Exposure to real-world projects with immediate impact.
• A culture of continuous learning and professional growth.
• Support through recognised apprenticeship qualifications.
• Progression opportunities into development, systems analysis, or project support roles.

Who we're looking for:

• A keen interest in IT, systems, or business process improvement.
• Curious, analytical thinkers with a proactive attitude.
• Comfortable communicating with others and asking the right questions.

Qualifications:

Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Proficiency with MS Office suite
• IT literate and familiarity with Windows operating system
• Some understanding of logical code (desirable)

Personal Qualities:

• Excellent verbal & written communication
• Excellent interpersonal skills
• Ability to adapt in a fast-paced environment
• Able to work efficiently as part of a team

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we've purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems
• Administration of Digital Systems and Services
• Change Management
• Teamwork and Communications
• Introduction to System Security
• User and Stakeholder Training
• Working in Digital Support
• Data Operations and Security
• Pathways and Career Progression