Business Partner - £44,825 p.a. + benefits

We are currently looking for a Business Partner to join our Digital & Service Design team within the Digital & Technology group. This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU or South Mimms, Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public.

Within DTG, the Digital & Service Design Group (D&SDG) provides a number of services through its practice-based model including user research, service design, business analysis, digital change management and product management. D&SDG owns the customer experience for the division and is building its in-house capabilities around Digital Product Management and User Centred Design.

Job Description

This is a high-profile role supporting the Senior Business Partner, working with Service Owners, stakeholders and subject matter experts, to understand and document business opportunities and requirements aligned with overall Agency and divisional business needs. The post holder would play a supporting role for the group’s front door process to manage incoming demand. The role works alongside product managers, business analysts, user centred design practitioners, delivery managers, strategy and architecture practitioners and an in-house team of engineers, to assess and prioritise incoming digital and technology requests. You will play a role in understanding the scale of new requirements and the level of support that may be needed. You will operate alongside key representatives of DTG to ensure decisions are made in the round, focussed on ensuring priorities are properly assessed against agreed criteria and balancing known constraints with the needs of stakeholders.

Key Responsibilities:

• Work as an assistant to the senior level Business Partner, supporting them in being a trusted advisor to business areas.
• Gain an in-depth knowledge and insight into the business and support work to assess and analyse business opportunities, routinely aligning these with wider organisational objectives.
• Support decision-making and strategy development, exploiting opportunities, identifying dependencies, and using your experience to avoid duplication and common issues.
• Support the Senior Business Partner in demand management, supporting and advising internal stakeholders, assisting and facilitating throughout the governance process.
• Provide secretarial support to DTG Front Door Working Group and Review meetings, preparing papers, logging and monitoring actions and preparing meeting minutes.

Person specification

Our Successful Candidate Will Have:

• Experience in Relationship Management, able to quickly build strong relationships with stakeholders at all levels across the organisation.
• Ability to identify, analyse and think of new ways to ensure business and customer satisfaction.
• Experience of agile practices, determining the right approach and acting as a recognised advocate.
• Evidence of working effectively as part of a multi-disciplinary team.
• Strong communication skills including influencing, communicating technical information to a non-technical audience and building relationships.

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification!

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Alongside your salary of £44,825, Medicines and Healthcare Products Regulatory Agency contributes £12,985 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Annual Leave: 25 days annual leave on entry, rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff. PLUS 8 bank holidays.

Privilege Leave: 1 day.

Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff.

Occupational Sick Pay (OSP): One month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay/five months half pay.

Mobility: Mobility clause in contracts allowing staff to be mobile across the Civil Service.

Civil Service Pension Scheme. Please see the link for further information.

For enquiries relating to the Civil Service Pension Schemes please contact MyCSP's Pension Service Centre directly on 0300 123 6666.

Flexible working to ensure staff maintain a healthy work-life balance.

Interest free season ticket loan or bike loan.

Employee Assistance Services and access to the Civil Service Benevolent Fund.

Eligibility to join the Civil Service Motoring Association (CSMA).

Variety of staff and Civil Service clubs.

On-going learning and development.

Selection process details

We use the Civil Service Success Profiles to assess our candidates. Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application.

Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage. Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria of ‘Experience of agile practices, determining the right approach and acting as a recognised advocate’.

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency-based answers provided - ensure you have read these thoroughly and allow sufficient time.

You can view the competencies for this role in the job description.

Use of AI in Job Applications

Applicants must ensure that anything submitted is factually accurate and truthful. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

If you require any disability related adjustments at any point during the process, please contact as soon as possible.

Closing date: 11 June 2025

Shortlisting date: 23 and 24 June 2025

Interview date: 10 – 11 July 2025

Candidates will be contacted within a week of the sift and the interviews completed to inform them of the outcome.

If you need assistance applying for this role or have any other questions, please contact.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact.

In accordance with the Civil Service Commissioners’ Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition.

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oyelami, Head of Talent Acquisition.

If you are not satisfied with the response you receive, you can contact the Civil Service Commission.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.