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For Companies At a Glance
- Tasks: Engage with clients, quote new business, and maintain strong relationships.
- Company: Join Acorn Insurance, a trusted provider with over 40 years of experience in motor insurance.
- Benefits: Enjoy flexible working hours, enhanced annual leave, and a supportive wellbeing programme.
- Why this job: Be part of a Great Place to Work, fostering a diverse and inclusive culture.
- Qualifications: Bring a positive attitude, excellent communication skills, and a knack for problem-solving.
- Other info: Ideal for those with at least one year left on their visa; no sponsorship available.
The predicted salary is between 21800 - 23200 £ per year.
Location: Formby
Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role.
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm.
What you will be doing:
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
As well as a passion for the job, below are the skills we are looking for to be successful in the role:
- A positive "can do" attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Wellbeing:
- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Enhanced paternity pay and 16 weeks full maternity pay.
- Colleague Assistance programme offers a suite of wellbeing services such as:
- 6 Free Counselling sessions per year
- Unlimited access to a telephone councillor 24/7
- Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
- Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
- A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
- Ability to access your earnings before payday via Dayforce Wallet.
- Company pension scheme
- Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
- Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
- Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture:
- Long Service Award paid on 5,10- and 15-years' service
- A reward and recognition hub to celebrate and reward colleagues and peers.
- Consistent and engaging company events including company awards, competitions and charity fundraisers.
- Budgets for department leaders to use for social and engagement events.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
New Business & Customer Service Representative employer: Acorn Insurance and Financial Services Limited
Contact Detail:
Acorn Insurance and Financial Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this role requires a solid understanding of the sector. Research Acorn Insurance's services and values to demonstrate your genuine interest during any discussions.
✨Tip Number 2
Practice your communication skills, particularly in a customer service context. Role-play scenarios where you handle inquiries or resolve issues, as this will help you showcase your ability to build rapport and provide excellent service.
✨Tip Number 3
Prepare to discuss how you manage time effectively and multitask in a fast-paced environment. Think of specific examples from your past experiences that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Showcase your positive attitude and empathy during interactions. Be ready to share instances where you've demonstrated patience and understanding, as these traits are crucial for success in customer service roles.
We think you need these skills to ace New Business & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the insurance or financial services industry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-lasting client relationships. Mention specific skills like problem-solving and attention to detail, and how they relate to the role.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free of errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated in past roles.
Highlight Relevant Experience: If you have experience in a fast-paced environment or have worked with sensitive information, make sure to include these details. This will show that you can handle the demands of the New Business & Customer Service Representative position.
How to prepare for a job interview at Acorn Insurance and Financial Services Limited
✨Showcase Your Communication Skills
As a New Business & Customer Service Representative, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to build rapport with clients.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and your ability to remain calm under pressure, as this role requires handling sensitive information and adhering to strict guidelines.
✨Emphasise Attention to Detail
Given the importance of accuracy in quoting and amending customer policies, be ready to discuss how you ensure high levels of detail in your work. You might want to share specific instances where your attention to detail made a significant difference.
✨Express Your Passion for Customer Service
Acorn Insurance values a positive 'can do' attitude and excellent customer service skills. Be prepared to talk about why you enjoy helping customers and how you can contribute to maintaining long-standing client relationships.
