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- Tasks: Investigate and prevent insurance fraud while managing customer expectations.
- Company: Direct Line Group is a leading insurance provider focused on customer satisfaction and innovation.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team culture.
- Why this job: Join a dynamic team making a real impact in fraud prevention and customer care.
- Qualifications: Experience in counter fraud or claims handling is essential; strong communication skills are a must.
- Other info: Opportunity for coaching and leadership development in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London/Bromley
Time Type: Full time
Posted: 26 Days Ago
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care, and auto repair to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers every single day.
We’re looking for two Counter Fraud Investigators to join our Commercial Counter Fraud Department for a 14-month secondment as a Technical Specialist reporting to our Counter Fraud Team Leader. This role has a hybrid working style where you will work onsite from our Bromley office twice a week and the rest of the time from home.
What you’ll be doing:
- You will deliver Counter Fraud benefit by identifying insurance fraud and undertaking investigations to validate or substantiate concerns.
- You will demonstrate that all cases follow legislation and risk regulations set internally and by external governing bodies.
- You will manage customer and broker expectations, including enquiries into indemnity and liability, and will update them throughout an investigation.
- You will demonstrate skill in preventing and detecting insurance fraud, with the ability to manage potential outcomes.
- You will mitigate the spend and control the cost of investigations by identifying threats and leakage, and recommend appropriate handling strategies to colleagues.
- You will be the technical referral point for the department, be aware of the changing legal and regulatory environment, and help to identify necessary changes to maximise fraud detection.
- You will provide coaching, mentoring, and sign off on key decisions and litigation, whilst providing feedback to the Team Leader with recommendations for handler development.
- You will sometimes deputise for the Leadership Team and be accountable for the team’s quality and performance by completing QA reviews, authorising payments and savings, and attending leadership meetings.
- You will represent DLG at relevant industry forums and steering committees, ensuring excellent internal stakeholder engagement, preparation, participation, and communication of content to the business, initiating any necessary actions whilst ensuring Competition Law is adhered to.
- You will understand the balance between preventing fraud and treating our customers fairly, removing innocent parties from the process, and minimising avoidable complaints.
What you’ll need:
- Counter Fraud background
- Previous experience in claims handling (Property, Liability, and Motor) and/or policy fraud
- Excellent organisational and time management skills
- Good communication skills
- Ability to prioritise and manage workload efficiently
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.
About Us
Here at DLG, we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We’re proud of who we are, of what we do, and what every single one of us brings to the team.
Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too?
Be Yourself
Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself. We want to see your authentic self by hearing your unique voice and genuine experiences. As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It and Winning Together, and your authentic perspective is what will help us determine if you’re a great fit for our team!
Counter Fraud Technical Specialist employer: Direct Line Insurance Group
Contact Detail:
Direct Line Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Technical Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and techniques in counter fraud investigations. Being knowledgeable about current fraud tactics will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation sectors. Attend industry forums or webinars where you can connect with others in the field, as this could lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your skills in claims handling and fraud detection. Highlighting your ability to manage investigations and customer expectations will set you apart during the interview process.
✨Tip Number 4
Understand the importance of compliance and regulations in the insurance industry. Be ready to discuss how you have adhered to legal standards in previous roles, as this will show your awareness of the responsibilities that come with the Counter Fraud Technical Specialist position.
We think you need these skills to ace Counter Fraud Technical Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Counter Fraud Technical Specialist position. Tailor your application to highlight relevant experience in fraud detection and claims handling.
Craft a Strong CV: Your CV should clearly outline your counter fraud background and any previous experience in claims handling. Use specific examples to demonstrate your skills in managing investigations and customer expectations.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your unique strengths align with Direct Line Group's values and how you can contribute to their mission of being brilliant for customers.
Showcase Your Communication Skills: Since good communication is essential for this role, ensure that your application reflects your ability to convey information clearly and effectively. Use concise language and structure your application logically to make it easy to read.
How to prepare for a job interview at Direct Line Insurance Group
✨Showcase Your Counter Fraud Knowledge
Make sure to brush up on your understanding of counter fraud practices and legislation. Be prepared to discuss specific cases or experiences where you successfully identified or investigated fraud, as this will demonstrate your expertise in the field.
✨Demonstrate Strong Communication Skills
Since the role involves managing customer and broker expectations, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've effectively communicated complex information to various stakeholders.
✨Highlight Your Organisational Skills
Given the need for excellent organisational and time management skills, be ready to share how you prioritise tasks and manage your workload. Consider discussing a time when you successfully handled multiple investigations simultaneously.
✨Be Yourself
Direct Line Group values authenticity, so don’t hesitate to let your personality shine through during the interview. Share your unique experiences and perspectives, as this will help them see how you would fit into their team culture.
