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For Companies At a Glance
- Tasks: Support students with enquiries and provide guidance at the front desk.
- Company: Join The Language Gallery, part of a global education network with a strong reputation.
- Benefits: Enjoy discounts, training opportunities, and a supportive work culture.
- Why this job: Be part of a growing team that values student success and collaboration.
- Qualifications: Strong communication skills and a passion for helping students are essential.
- Other info: Weekend work is required; flexible full-time and part-time options available.
The predicted salary is between 36000 - 60000 £ per year.
Company: The Language Gallery (TLG)
Position: Student and Academic Support Officer
Contract Type: Permanent (full time and part time)
Location: Birmingham
Salary: Highly competitive
Who We Are
The Language Gallery (TLG) in the UK is part of the thriving Global University Systems Group, with a reputation of excellence in providing English Language and University Pathways programmes. Aided by our strong partnerships with St. Mary’s University (Twickenham London) and Bishop Grosseteste University (BGU), we welcome over 78,000 students currently studying around the world in 42 international locations based in some of the world’s biggest cities, from London to Singapore. We currently have 3 campuses and have ambitious growth plans – which makes for an exciting time to join TLG!
At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.
Why join us:
TLG is part of Global University Systems (GUS) which is an international network of higher-education institutions brought together by a shared passion for accessible, industry-relevant qualifications. Our institutional culture was built upon our history and values. Our shared values – student, focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally.
Position:
At TLG, we’ve had huge uptake in student numbers coupled with our new partnership with Bishop Grosseteste University (BGU) and this demand has led us to opening a new campus in Birmingham and Nottingham, which is in addition to our two campuses in London. Therefore, we’re looking for a Student and Academic Support Officer to join us in a permanent capacity in Nottingham!
The Student and Academic Support Officer will be engaged in performing a clearly defined range of front-facing customer service and administrative tasks. The role holder will have excellent customer service to enhance the experience for all students as well as internal and external stakeholders.
Key Responsibilities:
- This is the first and last point of contact for all students studying at TLG and will be responsible for the provision of day-to-day enquiry handling and offer advice and support at the front desk.
- The role holder will work collaboratively with other student support officers as a team to provide basic advice and referral to students.
- The Student and Academic Support Officer ultimately acts as a referral point, to provide students with support, guidance, information, and impartial, confidential advice. This role is a part of TLG HE administration, which reports into the Student Services Manager.
Note: This role will involve working on the weekends.
What we offer our colleagues:
- My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers.
- Employee Assistance Program (EAP) – a dedicated 24/7 access platform.
- A great suite of In-House, CPD and other Training & Development opportunities on offer.
- A great Refer-A-Friend (RAF) scheme in operation.
- Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.
- Eyecare vouchers.
- Various other benefits on offer from being part of Global University Systems (GUS) education network.
Role Requirements:
- Excellent interpersonal skills.
- Ability to provide effective support and guidance to students facing a range of issues, including mental health, personal difficulties, and academic challenges.
- Organisation and time management.
- Excellent communicator verbally and in writing.
- Cooperative and collaborative.
Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted.
It’s quick and easy to apply for a role at the GUS. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria.
We acknowledge receipt of your resume for a position at The Language Gallery and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.
TLG is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Student and Academic Support Officer - TLG College (Birmingham) employer: Global University Systems
Contact Detail:
Global University Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student and Academic Support Officer - TLG College (Birmingham)
✨Tip Number 1
Familiarise yourself with TLG's values and mission. Understanding their student-centred approach will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your customer service experience. Since the role involves front-facing tasks, be prepared to discuss specific examples where you've successfully supported students or clients in challenging situations.
✨Tip Number 3
Demonstrate your teamwork skills. The position requires collaboration with other support officers, so think of instances where you've worked effectively in a team to achieve common goals.
✨Tip Number 4
Prepare for questions about handling sensitive issues. Given the nature of the role, be ready to discuss how you would approach providing support for students facing mental health or personal challenges.
We think you need these skills to ace Student and Academic Support Officer - TLG College (Birmingham)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Student and Academic Support Officer. Highlight your relevant experience in customer service and student support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, ability to provide guidance, and any relevant experience in educational settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of their needs. Mention specific examples of how you've successfully assisted students in the past.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Global University Systems
✨Showcase Your Interpersonal Skills
As a Student and Academic Support Officer, excellent interpersonal skills are crucial. Be prepared to demonstrate how you've effectively communicated and supported students in the past, especially in challenging situations.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the position. Highlight your experience in customer service and administrative tasks, and be ready to discuss how you can enhance the student experience at TLG.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various student issues, including mental health and academic challenges. Think of specific examples from your past experiences where you provided support or guidance.
✨Emphasise Team Collaboration
The role requires working collaboratively with other support officers. Share examples of how you've successfully worked in teams, focusing on communication and cooperation to achieve common goals.
