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- Tasks: Lead a team to enhance customer experience and operational performance in student accommodation.
- Company: Join Unite Students, the UK's leading provider of purpose-built student accommodation.
- Benefits: Enjoy competitive salary, leadership development, and generous holiday options.
- Why this job: Be part of a progressive company that values diversity and career growth.
- Qualifications: Seeking ambitious leaders with a passion for team success and operational excellence.
- Other info: On-site role with additional perks like health support and a pension scheme.
The predicted salary is between 43200 - 72000 £ per year.
Come Home. Are you an ambitious and authentic leader, looking for an opportunity to develop in a company that is in an enviable position in a structurally growing sector? Then we have room for you! We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are seeking talented leaders with great potential and a desire to progress their careers to join our Customer Operations team as General Manager.
Help us build a world-class operation that exceeds customer expectations while leading your own team to success. You will report to the Regional General Manager and be responsible for executing national and regional strategies for a cluster of properties. Your focus will be on improving operational, safety, sales, and revenue performance, increasing overall profitability, and enhancing the end-to-end customer and employee experience.
Key Responsibilities:- Identify, understand, and balance short-term and operational demands with longer-term strategic priorities for your property cluster.
- Develop and implement strategies to meet local and organizational goals.
- Build and lead high-performing, engaged, and motivated teams fostering a sense of belonging and community.
- Create a customer-focused, safe, secure, and inclusive culture.
- Communicate and implement changes in working practices supporting organizational success.
- Utilize information from various sources to make effective business decisions.
- Analyze root causes of issues and solve complex business problems.
- Adapt leadership style to motivate and inspire others in different situations.
- Build effective relationships across all levels of the organization.
- A competitive salary and benefits package.
- A personalized leadership development program.
- An environment supportive of skill growth and career progression.
Working 37.5 hours per week, the General Manager will be on-site and available as needed, including participating in an on-call rota with team leaders and managers.
Additional Benefits:- Discretionary annual bonus sharing company success.
- 25 days of paid holiday, with options to buy additional days, and long service bonuses.
- A generous pension scheme with employer contributions from 5% to 11%.
- Health and wellbeing support including healthcare plans, employee assistance programs, wellbeing platforms, and gym benefits.
- Enhanced family leave policies.
- Other benefits like ShareSave schemes, life assurance, discounts, and more.
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, serving over 70,000 students across 23 cities. We are committed to diversity, inclusion, and creating a positive, energetic workplace culture. We believe that inclusion isn't just a policy but a core part of who we are, and we strive to build inclusive teams where everyone can belong and thrive. Recognized as a Gold Investors in People employer, we focus on providing excellent learning, development, and career opportunities.
As part of our safeguarding commitments, all new employees will undergo a criminal record check at our expense. Employment is contingent upon satisfactory clearance. If this exciting opportunity appeals to you, we look forward to receiving your application!
General Manager employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the student accommodation sector and Unite Students' unique position within it. Understanding the market trends and challenges will help you articulate how your leadership can drive success in this specific environment.
✨Tip Number 2
Showcase your ability to build and lead high-performing teams by preparing examples of past experiences where you've successfully motivated and engaged your team. Highlighting your leadership style and its impact on team performance will resonate well with us.
✨Tip Number 3
Demonstrate your strategic thinking skills by discussing how you've balanced short-term operational demands with long-term goals in previous roles. This will illustrate your capability to align with our organisational objectives effectively.
✨Tip Number 4
Prepare to discuss how you would create a customer-focused culture within your property cluster. Think about specific initiatives or changes you've implemented in the past that enhanced customer experience, as this aligns closely with our mission at Unite Students.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and achievements relevant to the General Manager role. Use specific examples that demonstrate your ability to lead teams, improve operational performance, and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Discuss how your values align with Unite Students' commitment to diversity and inclusion, and mention specific strategies you would implement to foster a positive workplace culture.
Showcase Relevant Skills: In your application, emphasise skills such as strategic thinking, problem-solving, and relationship-building. Provide examples of how you've successfully navigated complex business challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership position.
How to prepare for a job interview at Unite Students
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you motivate and inspire teams, especially in challenging situations. Share specific examples of how you've built high-performing teams and fostered a sense of community.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as operational efficiency, safety standards, and customer satisfaction. Demonstrating your ability to analyse these metrics and make data-driven decisions will impress the interviewers.
✨Emphasise Customer Focus
Unite Students values a customer-focused culture. Prepare to discuss how you've previously enhanced customer experiences and resolved issues effectively. Highlight any strategies you've implemented that improved customer satisfaction and loyalty.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about past challenges you've faced in management roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
