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For Companies At a Glance
- Tasks: Handle customer calls and admin tasks to ensure top-notch service.
- Company: Join Pinnacle Pet UK, a leader in pet insurance and care.
- Benefits: Enjoy a supportive team culture with opportunities for growth and learning.
- Why this job: Be part of a mission to enhance the bond between pets and their parents.
- Qualifications: Previous call centre experience is a big plus!
- Other info: Work in a diverse and innovative environment focused on performance.
The predicted salary is between 28800 - 43200 £ per year.
Our Mission
Happy, healthy pets make for happy, healthy people. We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026. Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
The purpose of this role is to answer and handle all incoming calls promptly and effectively, in accordance with the Customer Contact Centre procedures. In addition to calls, there will be a variety of administration work to be carried out in between call work. The Customer Champion will work as part of a team delivering a first class, professional service to all Pinnacle Pet Group customers, whilst ensuring that all customer records are kept accurate and up to date.
Key Responsibilities
To answer and handle calls promptly in an enthusiastic, courteous and efficient manner.
Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Champion or the Management team.
Apply detailed, up-to-date knowledge of products and procedures.
Promote a positive image of Pinnacle Pet Group and client companies.
Seek to achieve and exceed individual and team targets.
Use call centre systems effectively and in line with department procedures.
Input all data and complete all related paperwork accurately.
Take an active role as a team member.
Respond to changing priorities and achieve tasks quickly and efficiently.
Maintain an acceptable level of attendance, punctuality and general time-keeping.
Successful Candidates Will Have
Previous call centre experience would be a HUGE advantage!
Customer Champion employer: Pinnacle Pet Group
Contact Detail:
Pinnacle Pet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Champion
✨Tip Number 1
Familiarise yourself with the pet insurance industry and the specific products offered by EveryPaw and Pet Protect. Understanding their services will help you engage confidently with customers and demonstrate your commitment to their mission.
✨Tip Number 2
Practice your communication skills, especially in a call centre environment. Role-playing common customer scenarios can help you respond effectively and maintain a positive image of Pinnacle Pet Group during calls.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated successfully with others. Highlighting your capacity to work well in a team will align with their values of togetherness and collaboration.
✨Tip Number 4
Be prepared to discuss how you handle changing priorities and manage time effectively. Providing examples of how you've adapted in fast-paced environments will demonstrate your ability to thrive in the dynamic role of a Customer Champion.
We think you need these skills to ace Customer Champion
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Champion. Familiarise yourself with the key tasks such as handling calls, resolving customer queries, and maintaining accurate records.
Tailor Your CV: Highlight any previous call centre experience or customer service roles in your CV. Emphasise skills that align with the job description, such as communication, problem-solving, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pets and customer service. Mention how your values align with Pinnacle Pet Group's mission and how you can contribute to their goal of supporting pet parents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pinnacle Pet Group
✨Show Your Passion for Pets
Make sure to express your love for pets during the interview. Share personal stories or experiences that highlight your connection with animals, as this aligns with the company's mission of supporting happy and healthy pets.
✨Demonstrate Customer Service Skills
Prepare examples from your previous call centre experience where you successfully resolved customer queries. Highlight your ability to handle difficult situations and maintain a positive attitude, as this is crucial for a Customer Champion role.
✨Familiarise Yourself with Products and Services
Research Pinnacle Pet Group's offerings, including EveryPaw and Pet Protect. Being knowledgeable about their products will show your commitment and help you answer questions confidently during the interview.
✨Emphasise Teamwork and Collaboration
Since the role involves working as part of a team, be ready to discuss how you've contributed to team success in the past. Share examples of how you supported colleagues and worked towards common goals, reflecting the company's values of togetherness.
