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- Tasks: Collect and validate business survey data while engaging with customers.
- Company: Join the Office for National Statistics, the UK's largest producer of official statistics.
- Benefits: Enjoy a flexible hybrid working model and a comprehensive benefits package.
- Why this job: Be part of a modern, inclusive team that impacts public service delivery.
- Qualifications: Confident communication skills and good IT proficiency are essential.
- Other info: Induction includes on-site training; must cover until 5pm on a rota basis.
The predicted salary is between 20000 - 30000 £ per year.
ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport or Titchfield (Fareham). All colleagues are required to work from their contractually allocated site for at least 40% of their working time. Induction will take place over 2 weeks and some of this time will take place on-site.
The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.
Business Data Operations Division (BDOD) is a large and diverse area of 400 staff collecting economic statistics survey data from over a million businesses a year. It is the foundation for most of the ONS core economic outputs, such as Gross Domestic Product (GDP) and Balance of Payments (BOP) and as such is a great place to build your career at ONS.
As a Business Operations Administrator, your primary role will be to collect and validate a range of monthly, quarterly and annual business survey data. Obtaining timely and quality data and recording follow-up information to support any changes in that data will be key. Customer/stakeholder engagement is also very important in this role.
A typical day will involve working autonomously to prioritise your work, making informed decisions relating to changes in data through interpreting that data and investigating anomalies. You will be expected to document all information gathered via our internal IT systems and databases and escalate any issues that you are unable to resolve.
The focus of the work may differ between posts. For example, there may be a focus on analysis, building relationship management with respondents, enforcement activities as well as supporting activities such as occasional post opening on site. You will also be expected to take part in a 5pm cover rota.
Responsibilities:- Provide a professional and helpful interface with respondents using a variety of communication channels (i.e. telephone and written correspondence).
- Obtain and query data and deal with customer queries by telephone and in writing.
- Record all actions taken on our internal databases, maintaining accuracy and writing clearly in plain simple language.
- Make informed decisions based on the analysis of data and knowledge obtained from the Respondent as opposed to opinions or assumptions.
- Work flexibly as part of a team, maintaining a professional relationship and engagement with colleagues and customers alike.
- Make decisions relating to data changes, interpreting data and investigating anomalies.
- Ensure work is accurate and completed in a timely manner by planning and prioritising your own workload to avoid unnecessary delays or impact.
- Contribute to process reviews and continuously look for ways to improve working practices and systems and escalate issues when required.
- Be a positive role model, responding positively to challenge and change.
- Actively take responsibility for building and maintaining own training and development, reviewing progress regularly with line manager.
Please note as part of this role, there is a requirement that you provide cover until 5pm on a rota basis.
Essential Criteria:- Confident use of the telephone and the ability to communicate effectively in writing via messaging platforms.
- Good IT skills with the ability to learn new systems and ways of working.
- Ability to work independently and as part of a wider team to enable strong working relationships.
- Strong organisational skills with the ability to prioritise, be flexible and adaptable to change to deliver within tight deadlines.
- Changing and Improving
- Communicating and Influencing
- Working Together
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader, we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
Business Operations Administrator employer: Office for National Statistics
Contact Detail:
Office for National Statistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Administrator
✨Tip Number 1
Familiarise yourself with the Office for National Statistics (ONS) and its core functions. Understanding their role in producing official statistics will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves engaging with respondents, being able to convey information clearly and professionally will be crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed your workload in previous roles. This will highlight your ability to prioritise tasks effectively.
✨Tip Number 4
Be ready to discuss your experience with data analysis and problem-solving. The role requires making informed decisions based on data, so having concrete examples will strengthen your application.
We think you need these skills to ace Business Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Business Operations Administrator. Focus on your ability to collect and validate data, manage customer queries, and work both independently and as part of a team.
Answer Application Questions Thoughtfully: When responding to the application questions, use specific examples from your past experiences. For instance, describe a situation where you effectively used the telephone in a professional setting, detailing the skills or software you employed.
Demonstrate Organisational Skills: In your application, emphasise your strong organisational skills. Provide examples of how you've prioritised tasks and managed your workload to meet deadlines without compromising quality, as this is crucial for the role.
Showcase Communication Skills: Highlight your ability to communicate clearly and effectively, both in writing and verbally. This is essential for engaging with customers and stakeholders, so include examples of how you've successfully handled queries or provided information in previous roles.
How to prepare for a job interview at Office for National Statistics
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Operations Administrator. Be prepared to discuss how your skills and experiences align with these responsibilities during the interview.
✨Demonstrate Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with stakeholders or resolved queries in previous roles, especially over the phone or in writing.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. Think of specific instances where you successfully met tight deadlines while maintaining quality, as this will demonstrate your ability to handle the demands of the position.
✨Prepare for Behavioural Questions
Familiarise yourself with the Civil Service Success Profiles and be prepared to answer behavioural questions related to changing and improving, communicating and influencing, and working together. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
