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- Tasks: Lead eCommerce strategy and manage performance marketing for UK & Ireland.
- Company: Join a leading age-inclusive jobs board focused on sustainability and growth.
- Benefits: Enjoy hybrid working, generous leave, and a bonus scheme.
- Why this job: Make a real impact on people, planet, and profit while growing your career.
- Qualifications: Proven experience in budget planning, performance marketing, and leadership required.
- Other info: Embrace a culture of diversity, inclusion, and continuous improvement.
The predicted salary is between 54000 - 84000 £ per year.
Application Deadline: 26 May 2025
Department: Digital
Employment Type: Fixed Term - Full Time
Location: Head Office, London
Reporting To: Dianna and dotted line to Dorian
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
Part of the UK&I leadership team, you will embrace the opportunity to lead by example and deliver action on our triple bottom line model of having a positive impact on: People, Planet and Profit. This role is responsible for the annual Fiscal and 3 Year strategy and implementation across Online (own brand Web and E-Retailers) resulting in delivering the net sales, market share, profit, customer experience, optimal distribution network and investment choices, in line with the total brand strategy. The role is also responsible for leading and managing the Performance Marketing & Customer Care team in UK & Ireland.
What Will You Do?
- Responsible for setting and achieving the Fiscal net sales and profit targets for the Ecommerce Channel - Web and E-Retailers.
- Working in defining the UK&I Ecommerce Channel plan to support growth, Brand equity and elevation, defining clear categorization and investment choices of the distribution network.
- Budget management: propose net sales and profit targets at annual budget review and at Reforecast gateways, propose and manage OPEX lines including Web Operations, Web Performance Marketing, Web Partner Advertising and Salary + Bens.
- Online distribution: identify 3YP strategy to prioritise areas of brand equity and growth to drive Brand.com and priority retailer partners, Identify and action rationalisation and exits where required.
- Accelerate UK&I Brand.com website, to an optimum levels setting and achieving recruitment, retention, sales, traffic, conversion and ATV KPIs.
- Improve Brand.com as a flagship brand elevation platform in user experience, technology and site optimisation.
- Leverage best in class Performance Marketing including Search, Affiliates, Social Commerce Promotional calendar on-line, to drive traffic and conversion, whilst directionally reducing promotions as per Budget Plan targets and ensuring an omnichannel approach with Retail, Web Partners, Wholesale and E&O management for Web P&L creation, management, analytics and reporting across Web and Web Partners.
- Elevate priority partners as a source of growth, consumer reach and marketing platform including Sephora and Amazon.
- Responsible for best in class Customer Care, identifying key areas of total brand opportunity for improvement using insight reporting.
- Collaborate with the Marketing Director to achieve full omnichannel consumer engagement, strong ROAS and aligned investment choices in line with brand strategy.
- Alignment of inventory demand and sales plan through accurate forecasting of saleable and non-saleable with Marketing, Retail and Supply Chain, with a specific focus on forecast accuracy and sustainable local purchasing.
- Partner with EMEA regional team and International on-site optimisation, technology and innovation.
- Maintains up to date knowledge of the market place, competitors and trends across Online Management of Agencies within performance marketing, including contract reviews.
Leadership Responsibilities
- As part of UK&I Leadership team, support and role model one team, one brand, one voice across departments and the market.
- Lead the team with a clear vision, embracing continuous improvement, fostering a feedback culture and a Fewer, Bigger, Better mindset.
- Foster and lead with a growth mindset, by leading change and transformation where necessary to deliver the targeted results.
- Identify and build capabilities, talent and a culture that drives excellence and growth.
- Role model being a culture carrier in our L'Occitane values: empower people, inclusive, respectful, approachable, collaborative, simplicity, authenticity.
- As key guardian of ensuring Diversity and Inclusion authentically shows up in our everyday business, consumer facing and our internal culture.
- Lead Sustainability KPIs for Online and Customer Care, reducing waste and making sustainable choices in purchasing and supplier decisions.
- Set SMART objectives for the team to deliver or exceed our annual plan.
- Create a positive working environment that encourages people to be at their best.
- Uphold regular performance evaluation and encourage your direct reports to review performance of their teams on a regular basis.
The Perfect Candidate:
- Strong, collaborative relationship management is essential to the success of the role with extensive liaison with Functional Leadership peers and stakeholders in the Regional, International offices, Retailers and external agencies and suppliers.
- Proven experience in Budget Planning, Trading, Merchandising, Performance Marketing, Retailer negotiations, marketing and relationships, Online Distribution.
- A progressive, inspiring and inclusive leadership style.
- Exceptional analytical skills with the ability to identify opportunities within ambiguity and unlock insight-driven creativity.
- Impactful presenter, able to convey strategies and programmes effectively across different audiences and gain buy in across stakeholders at national and international level across conferences, retailer strategy meetings, round table and business review meetings.
- Demonstrate both a creative and commercial mind-set.
What We Offer You!
- Discretionary Company Bonus scheme.
- Contribution Pension Scheme.
- Holiday Allowance - above statutory.
- Flexible Bank Holidays.
- Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year.
- Hybrid working for Office based staff- 3 days in the office.
- Work from Anywhere Policy - up to 4 weeks a year.
- Volunteering 1 Day.
- Half day leave for Birthday.
- One day's holiday for NewlyWeds.
- Discount Scheme.
- Product allocation.
- Company benefits platform.
- Cycle to work scheme through Reward Gateway.
- Travel Loan through Reward Gateway.
- Subsidised health & wellbeing plan.
- Long service awards.
Please note some eligibility criteria may apply.
Interim eCommerce Director - UK & Ireland employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim eCommerce Director - UK & Ireland
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce, particularly in the UK and Ireland. Understanding the competitive landscape and emerging technologies will help you speak confidently about how you can drive growth and innovation in your role.
✨Tip Number 2
Network with professionals in the eCommerce sector, especially those who have experience in leadership roles. Engaging with industry peers can provide valuable insights and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with budget management and performance marketing strategies in detail. Be ready to share specific examples of how you've successfully managed budgets and driven sales growth in previous roles.
✨Tip Number 4
Showcase your leadership style by preparing to discuss how you foster collaboration and inclusivity within teams. Highlighting your ability to build a positive working environment will resonate well with the company's values.
We think you need these skills to ace Interim eCommerce Director - UK & Ireland
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you thoroughly understand the responsibilities and requirements of the Interim eCommerce Director position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in eCommerce, budget management, and performance marketing. Use quantifiable achievements to demonstrate your impact in previous roles, making it easy for the hiring team to see your value.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that relate to the job description, such as leading teams or managing budgets, and explain how you can contribute to their goals.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Understand the Company Values
Before your interview, take some time to research the company's values and mission. As the role emphasises sustainability and inclusivity, be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Showcase Your Leadership Style
This position requires a strong leadership presence. Be ready to share examples of how you've successfully led teams in the past, particularly in driving change and fostering a positive work environment. Highlight your collaborative approach and ability to inspire others.
✨Prepare for Analytical Questions
Given the focus on budget management and performance marketing, expect questions that assess your analytical skills. Prepare to discuss specific metrics you've used in previous roles to drive sales and improve customer experience, and how you would apply these in this new role.
✨Demonstrate Your Market Knowledge
Stay updated on current trends in eCommerce, especially within the UK and Ireland markets. Be ready to discuss competitors and market dynamics, and how you would leverage this knowledge to enhance the company's online presence and profitability.
