Finance System Product Owner (Workday)

Are you an experienced finance professional with a strong background in Workday Financials? We are excited to announce a newly created position within our Finance team, focused on overseeing and enhancing our Finance systems. If you are passionate about finance systems and enjoy working at the intersection of technology and finance, we want to hear from you!

Contract: Permanent

Working hours: 35 hrs per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Reporting to: Financial Controller

Location: London docklands. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As the Systems Product Owner, you’ll be at the heart of our Finance transformation journey. With one direct report, you will collaborate closely with subject matter experts (SMEs) across our Finance team and wider organisation, to identify their needs, translating them into actionable requirements. Your strategic oversight will create a robust finance systems roadmap, ensuring seamless system changes across the department.

Key responsibilities:

• Collaborating with finance SMEs, HR, operations, and IT stakeholders to understand needs and challenges
• Translating business requirements into prioritised product backlog items
• Defining user stories, testing, acceptance criteria, and product specifications with the development team
• Managing a clear and up-to-date product backlog
• Owning the long-term product roadmap and strategic direction
• Improving Workday Financials and other systems through user research and data analysis
• Own and deliver system engagement plan, ensuring training materials in respect of financial systems are developed and kept up to date and delivering training to end users
• Identifying automation opportunities in current business processes
• Monitoring and reporting on process efficiency and data quality
• Championing improvements to self-serve reporting and dashboarding
• Fostering a collaborative and agile product team environment
• Implementing small change and records management

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

• Extensive experience as a super user in Workday Financials, with exposure to other finance platforms is necessary
• Strong understanding of financial systems and processes
• Proven track record of delivering projects on time and within budget
• Excellent interpersonal skills for engaging with both technical and non-technical individuals

We would also like you to have the following skills:

• Strategic thinker with a big picture perspective for systems and processes
• Excellent analytical and problem solving skills, with experience in structuring and manipulating large datasets
• Good understanding of the wider market, latest trends and challenges

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7 (London office only)
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks (a couple of examples being our Women’s Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

To apply, please upload a current CV, an option is available to leave a supporting statement, we would love to hear more about you and how you feel you would align to the role. Applications need to be submitted by 23:59 on Sunday 1st June. Successful applicants will be invited to a telephone call with a member of the Talent Acquisition team.

Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now!

Important notice on application submissions: We value authentic, personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application will be withdrawn from consideration. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.

We’re proud to be an inclusive employer. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.

If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact.