Boutique Store Manager

Are you passionate about luxury perfumes and exceptional customer experiences? We are seeking a talented Boutique Store Manager with the vision and drive to lead our new flagship boutique store. Our flagship boutique is a haven for perfume enthusiasts. In this role, you will create an incredible shopping experience, foster strong supplier relationships, and drive the store's success. Your leadership will inspire a dedicated team to deliver unparalleled service and achieve outstanding results.

Contracted hours: 37.5 hours per week
Contract type: Permanent
Pay rate: Up to £38,000 per annum
If successful, travel in London for training will be required.

What You’ll Do:

• Establish our store as a premier shopping destination, delivering top-tier customer service and creating personalized interactions that make each customer visit memorable.
• Maximise opportunities to promote niche and luxury products, enhancing the shopping experience.
• Collaborate with suppliers to host in-store events that increase brand awareness and customer engagement.
• Lead, motivate, and engage your team to achieve excellence, overseeing training, performance, and development to attract and retain top talent.
• Utilise your deep brand knowledge to bring perfumes and brands to life through storytelling and captivating presentations.
• Gather customer feedback to improve Trustpilot and Customer Love Scores.
• Champion the customer loyalty program to foster lasting relationships.
• Take full accountability for meeting sales targets and KPIs, maximising profitability while maintaining quality standards.

What You’ll Bring:

• Proven success in leading flagship stores through exceptional sales and team management.
• Strategic vision and commercial insight to evolve the boutique store effectively.
• A strong motivation to deliver outstanding customer experiences.
• Extensive experience working with brands and suppliers in niche and luxury environments.
• Leadership skills in coaching and engaging high-performing teams, with excellent communication abilities.
• A growth mindset, embracing technology and innovation within the store.
• Fragrance Foundation qualification or willingness to obtain it as part of the role.

What You’ll Gain:

• Opportunity to shape the future of The Perfume Shop Boutique, working with diverse luxury and niche perfume brands.
• 30 days of annual leave (including bank holidays), increasing with service.
• Commission based on sales during the Golden Quarter, plus an annual KPI bonus.
• 20% discount at The Perfume Shop, plus discounts at Superdrug and 3 Mobile.
• Access to Wagestream for financial wellbeing support.
• Employee Assistance Programme via the Retail Trust for wellbeing support.
• Opportunities for professional development and career growth through ongoing training.

The Perfume Shop is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodations for individuals with disabilities during the application and employment process.