Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer care and vehicle support at Toyota.
- Company: Join Toyota, the world's #1 car brand, known for innovation and employee development.
- Benefits: Enjoy a competitive salary, bonuses, staff car scheme, and ongoing training.
- Why this job: This role offers career growth in a supportive, award-winning team focused on customer satisfaction.
- Qualifications: Previous customer service experience is essential; strong organisational and interpersonal skills required.
- Other info: Fast-track your application to connect directly with the Hiring Manager.
The predicted salary is between 28165 - 40165 £ per year.
Ready for a career with Toyota? Exciting new opportunity for a Customer Service Advisor to join our award-winning team. We’re committed to providing our employees with a great experience, supporting them to be the best they can be. We believe our passionate, enthusiastic, and talented people are key to our success, and are proud to be voted by our employees as an employer of choice. We welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service. If that sounds like you, keep reading. Your future starts here.
Role Info
- Location: Stockport
- Salary: £28,165 Basic Plus Monthly Bonus and Service Plan Commission (OTE £40,165 Uncapped)
- Benefits: Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and ongoing development with the Academy, Opportunity for career progression, Plus other benefits including a Car Benefit Scheme
About Us
The RRG Group, established in 1967, has grown into a successful Dealer Group across the North West and West Yorkshire, selling a wide range of vehicles including Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG, and Skoda. We are dedicated to customer satisfaction and employee development. Joining us as a Customer Service Advisor offers the opportunity to develop your career with a prestigious company like Toyota, which invests heavily in R&D and innovation.
The Customer Service Advisor Role
Customers spend more time with the service department than sales, making this a key customer-facing role. You will be the connection to the brand and values, ensuring customer issues are resolved and expectations managed throughout the vehicle lifecycle.
Key Responsibilities
- Be a central point of contact for customer care and vehicle support, collaborating with sales, parts, and technicians
- Understand service/repair requirements and guide customers to suitable aftersales packages
- Provide accurate estimates and schedule work accordingly
- Track and report issues affecting customer satisfaction or team targets
- Encourage the sale of Toyota parts and accessories
- Ensure opportunities for customer engagement are maximized by other teams
- Follow up with customers post-service to ensure satisfaction
About You
- Previous customer service experience is essential
- Highly organized with attention to detail
- Flexible, proactive, and hardworking
- Strong interpersonal skills and approachable
- Ability to thrive in a busy, high-pressure environment
- Good IT skills (MS Word, PowerPoint, Excel)
Interested? Apply here for a fast-track path to the Hiring Manager.
Your Experience / Background / Previous Roles May Include Customer Service, Customer Support, Sales, Receptionist, Sales Advisor, Retail, Hospitality, Client Support, Customer Service Executive.
Customer Service Advisor - Career Development. Toyota employer: Lexus Leicester
Contact Detail:
Lexus Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Career Development. Toyota
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Highlight your previous customer service experience by preparing specific examples of how you've resolved customer issues or improved satisfaction in past roles. This will show your potential employer that you have the skills necessary to excel in this position.
✨Tip Number 3
Network with current or former employees of Toyota or the RRG Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations, as this role requires thriving in a busy environment. Think of examples where you've successfully managed stress while maintaining excellent customer service.
We think you need these skills to ace Customer Service Advisor - Career Development. Toyota
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your previous customer service experience in your CV and cover letter. Use specific examples that demonstrate your ability to handle customer inquiries, resolve issues, and work in a fast-paced environment.
Showcase Your Skills: Mention your organisational skills, attention to detail, and proficiency in IT tools like MS Word, PowerPoint, and Excel. These are crucial for the role and should be clearly outlined in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work for Toyota and how you can contribute to their commitment to customer satisfaction and employee development.
How to prepare for a job interview at Lexus Leicester
✨Show Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure satisfaction.
✨Understand Toyota's Values
Familiarise yourself with Toyota's core values and their commitment to continuous improvement. Demonstrating knowledge of the brand will show your enthusiasm and alignment with their mission during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various customer service situations, such as dealing with a dissatisfied customer or managing multiple requests at once.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
