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- Tasks: Monitor alarms, handle calls, and coordinate emergency responses in a dynamic environment.
- Company: Marlowe Fire & Security is a fast-growing leader in fire and security solutions.
- Benefits: Enjoy a competitive salary, vehicle allowance, paid holidays, and mental health support.
- Why this job: Join a vibrant culture with career progression and the chance to make a real impact.
- Qualifications: Positive attitude, communication skills, and willingness to work shifts; SIA licence is a plus.
- Other info: Full-time role with 12-hour shifts on a 4 on 4 off pattern.
The predicted salary is between 22600 - 26700 £ per year.
As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence, from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!
Basic Salary – £26,666 per annum. Pension, Life Assurance & much more.
Working on a 4 on 4 off shift pattern (12hr shifts), our team provides alarm monitoring services in accordance with procedures & ARC accreditation. Responsibilities include:
- Handling incoming telephone calls in a timely & professional manner.
- Providing monitoring of remote alarm systems & incoming signals from various security devices.
- Assessing the nature and severity of each alarm or alert received, determining whether it requires immediate action, dispatching emergency services if necessary or contacting designated personnel or authorities.
- Communicating clearly and effectively with clients, emergency responders, and other stakeholders.
- Maintaining accurate records of all alarm activations, responses, and actions taken.
- Following standard operating procedures and protocols for alarm response, escalation procedures, and incident management.
- Collaborating with other ARC Operators and team members to ensure seamless operation of the ARC.
- Providing excellent customer service to both internal and external customers.
- Participating in ongoing training and professional development activities.
Requirements:
- Willingness to work shift patterns that may often include unsociable hours.
- Experience of working on computers including MS Office and Windows.
- Ability to communicate clearly and effectively.
- An SIA Front Line Public Space CCTV Licence is desirable.
Benefits include:
- Royal London Pension
- Life Assurance 4x Salary
- Paid Holidays plus Bank Holidays
- Additional Day holiday for each full year of completed service (up to 25 days)
- Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
- Free, secure on-site parking
At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team.
Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
ARC Operator employer: Marlowe Fire & Security
Contact Detail:
Marlowe Fire & Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of an ARC Operator. Understanding alarm monitoring procedures and emergency response protocols will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your communication skills, as they are crucial for this role. Be prepared to discuss examples of how you've effectively communicated in high-pressure situations, which is essential for coordinating with clients and emergency services.
✨Tip Number 3
Show your willingness to work flexible hours, including nights and weekends. This is a key requirement for the position, so expressing your readiness to adapt to the shift patterns will make you a more attractive candidate.
✨Tip Number 4
If you have an SIA Front Line Public Space CCTV Licence, make sure to mention it. If not, consider obtaining one before applying, as it can significantly enhance your candidacy for the ARC Operator role.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the ARC Operator role. Emphasise your ability to work in a team, communicate effectively, and handle emergency situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position at Marlowe Fire & Security. Mention specific reasons why you want to join their team and how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on skills that are particularly important for the ARC Operator position, such as proficiency in MS Office, communication skills, and any relevant certifications like an SIA Front Line Public Space CCTV Licence.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Marlowe Fire & Security
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an ARC Operator. Familiarise yourself with alarm monitoring procedures and the importance of clear communication with clients and emergency responders.
✨Showcase Your Communication Skills
As an ARC Operator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally during the interview. You might be asked to role-play a scenario where you need to relay information under pressure.
✨Highlight Relevant Experience
If you have experience working with alarm systems or in a customer service role, make sure to highlight this during your interview. Discuss specific situations where you successfully handled emergencies or provided excellent service.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and the shift patterns. This shows your genuine interest in the role and helps you assess if Marlowe Fire & Security is the right fit for you.
