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For Companies At a Glance
- Tasks: Coordinate property management tasks, ensuring guests and homeowners have an amazing experience.
- Company: Join Travel Chapter, a leading holiday home agency with a family-oriented culture.
- Benefits: Enjoy 25 days holiday, birthday leave, holiday funds, and social events.
- Why this job: Be part of a dynamic team that values innovation and employee development.
- Qualifications: Customer service experience and strong organisational skills are essential; property industry experience is a plus.
- Other info: We embrace diversity and support all applicants throughout the hiring process.
The predicted salary is between 20000 - 29000 £ per year.
Location: Based at our office in Abersoch
Employment Type: Permanent
Hours of Work: Full time - 5 days per week, Monday to Saturday, 09:00 - 17:00
Salary: £24,500
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are proactive individuals who overcome obstacles to ensure our guests and homeowners have the best experience possible. The role combines field-based and office work, making each day different.
The main responsibilities include:
- Assisting guests before, during, and after their stay, addressing queries and problems.
- Providing accurate timelines for property preparations.
- Coordinating with cleaners, housekeepers, gardeners, and maintenance contractors.
- Managing complaints or feedback regarding housekeeping standards and ensuring satisfactory resolutions.
- Maintaining accurate records and updating administrative systems.
- Visiting properties to meet homeowners, assist guests, or perform spot checks.
You'll have:
- An enthusiastic, friendly, and welcoming team-oriented attitude with previous customer service experience.
- Strong organisational skills to manage property administration effectively.
- A resilient personality capable of handling challenges and achieving positive outcomes.
- Exceptional attention to detail, communication skills, and the ability to set clear expectations.
- A proactive approach to tasks beyond routine responsibilities.
- Experience in property letting, housing, estate agency, or the travel industry is advantageous.
We understand no candidate will meet every criteria, so if you're excited about this role and meet most of the requirements, we encourage you to apply. You might be the perfect fit!
What you'll get:
Joining a rapidly growing company with a positive culture and a focus on employee development. We offer competitive salaries and benefits, including:
- 25 days’ paid holidays plus bank holidays
- A day off for your or a loved one's birthday
- £500 towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance
- Social clubs for various interests
- Enjoyable social events, including our renowned Christmas parties
Who are we?
We are Travel Chapter, the holiday home people, dedicated to showcasing great places to stay in the UK. From a small holiday letting agency, we've grown into a market leader while maintaining our family ethos and core values. Our culture is caring, collaborative, and inspiring, encouraging boldness and innovation.
We value diversity and inclusivity, and we are committed to making adjustments to support all applicants. Let us know if you need any assistance during the application process.
Managed Service Coordinator employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Coordinator
✨Tip Number 1
Familiarise yourself with the property management industry, especially in the context of holiday lettings. Understanding the nuances of guest experiences and homeowner expectations will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 3
Network with professionals in the property management and travel industries. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Research Travel Chapter and its values thoroughly. Being able to articulate why you resonate with their culture and mission during your interview can significantly boost your chances of landing the job.
We think you need these skills to ace Managed Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use specific examples that demonstrate your organisational skills and ability to handle challenges.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities of the Managed Service Coordinator position.
Highlight Key Skills: In your application, emphasise your attention to detail, communication skills, and proactive approach. These are crucial for managing guest experiences and coordinating with various teams.
Showcase Relevant Experience: If you have experience in property letting, housing, or the travel industry, make sure to include this in your application. It will strengthen your case as a suitable candidate for the role.
How to prepare for a job interview at The Travel Chapter Ltd
✨Show Your Customer Service Skills
Since the role involves assisting guests and homeowners, be prepared to share examples of your previous customer service experience. Highlight situations where you successfully resolved issues or enhanced a customer's experience.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills. Discuss how you manage your time and tasks effectively, perhaps by sharing specific tools or methods you use to stay organised in a busy environment.
✨Exhibit a Proactive Attitude
This role values a proactive approach. Prepare to discuss instances where you took initiative beyond your routine responsibilities, showcasing your ability to anticipate needs and act accordingly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or feedback. Think of scenarios where you had to handle challenges and be ready to explain your thought process and outcomes.
