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For Companies At a Glance
- Tasks: Diagnose and repair laptops, desktops, and mobile devices while ensuring customer satisfaction.
- Company: Join a dynamic team in Erskine, Scotland, focused on tech solutions and customer service.
- Benefits: Enjoy flexible hours, hands-on experience, and opportunities for growth in a supportive environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing valuable skills.
- Qualifications: Technical aptitude, strong communication skills, and experience with various hardware are essential.
- Other info: Background check required; must be ready to learn and adapt in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
The Onsite Break/Fix Engineer will expertly diagnose, troubleshoot, and repair a range of devices including laptops, desktops, tablets, printers, and mobile phones. This role demands effective communication with internal and external stakeholders to ensure efficient handling of repair requests from initiation to resolution.
Key Responsibilities:
- Perform repairs on customer equipment, focusing primarily on laptops, desktops, and mobile devices.
- Diagnose and troubleshoot computer issues with a strong emphasis on hardware.
- Maintain detailed repair records using the internal asset and tracking system (TIMS).
- Apply proactive monitoring to prevent issues and identify erratic system behaviours.
- Ensure high levels of customer satisfaction by meeting service level agreements and managing tickets efficiently.
- Contribute to knowledge base articles and operational guides to assist team members in troubleshooting.
- Adhere to Health and Safety procedures as per company policy.
- Follow established procedures and scripts to resolve issues, escalating when necessary.
Personal Skills, Knowledge, and Experience:
- Must pass a background investigation.
- Demonstrated technical aptitude and eagerness to learn.
- Strong fault-finding and diagnosis skills.
- Ability to perform well under pressure.
- Excellent interpersonal skills.
- Strong moral character and positive work ethic.
- Proficiency in Microsoft Office, particularly Excel.
- Flexibility to work extended hours as needed.
- Clear and concise communication abilities.
- Experience with various hardware, including desktops, laptops, and tablets.
Onsite Break/Fix Engineer at Erskine, Scotland, United Kingdom employer: fides.technology
Contact Detail:
fides.technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Break/Fix Engineer at Erskine, Scotland, United Kingdom
✨Tip Number 1
Familiarise yourself with the specific devices mentioned in the job description, such as laptops, desktops, and mobile devices. Having hands-on experience or knowledge about common issues and repairs for these devices will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as effective interaction with both internal and external stakeholders is crucial. Practising how to explain technical issues in simple terms can help you stand out as a candidate who can bridge the gap between tech and non-tech individuals.
✨Tip Number 3
Demonstrate your proactive approach by preparing examples of how you've previously identified and resolved issues before they escalated. This shows that you not only react to problems but also take initiative to prevent them.
✨Tip Number 4
Since the role involves maintaining detailed repair records, consider familiarising yourself with asset tracking systems similar to TIMS. Being able to discuss your experience with similar tools can highlight your readiness for the role.
We think you need these skills to ace Onsite Break/Fix Engineer at Erskine, Scotland, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to diagnosing and repairing devices. Emphasise your technical aptitude, fault-finding abilities, and any previous roles that involved customer interaction.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Onsite Break/Fix Engineer role. Mention specific examples of how you've successfully handled repairs or troubleshooting in the past, and how you can contribute to maintaining high levels of customer satisfaction.
Showcase Communication Skills: Since effective communication is key in this role, highlight your interpersonal skills in both your CV and cover letter. Provide examples of how you've communicated with stakeholders or managed repair requests efficiently.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at fides.technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing various devices, especially laptops and desktops. Bring examples of past repairs or troubleshooting scenarios to demonstrate your technical aptitude.
✨Communicate Clearly
Since the role involves interacting with both internal and external stakeholders, practice clear and concise communication. Be ready to explain complex technical issues in a way that non-technical people can understand.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your fault-finding and diagnosis skills. Think of specific instances where you successfully resolved a challenging issue under pressure.
✨Familiarise Yourself with Health and Safety Procedures
Understand the importance of adhering to health and safety protocols in the workplace. Be ready to discuss how you would ensure compliance while performing repairs and handling equipment.
