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- Tasks: Engage customers with expert product knowledge and ensure a friendly shopping experience.
- Company: Join the iconic Samsonite brand, known for quality luggage and travel solutions.
- Benefits: Enjoy flexible hours, a vibrant work environment, and employee discounts.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Retail experience preferred; must be a team player with strong communication skills.
- Other info: Position requires standing and lifting luggage up to 15 kilos.
Position: 2 x Part time Sales Advisor/Key Holder (12 hours per week)
Location: Samsonite Swindon store, Designer Outlet, Unit 3 Kemble Dr, Swindon SN2 2DY
Availability: As soon as possible
Job Purpose:
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
- Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy.
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- To perform duties of a similar nature as required and directed by Management.
Skills required:
- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate.
- Previous experience in retail.
- Ability to work under pressure.
- Team player and motivator.
- Target driven.
- Brand sensibility.
- Good command of English.
- Flexibility.
Sales Advisor (Key Holder) employer: SAMSONITE
Contact Detail:
SAMSONITE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor (Key Holder)
✨Tip Number 1
Familiarise yourself with Samsonite products before your interview. Knowing the features and benefits of their luggage will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios, such as handling complaints or making product recommendations, can help you feel more confident during the interview.
✨Tip Number 3
Research the latest sales promotions and incentives offered by Samsonite. Being knowledgeable about current offers will demonstrate your enthusiasm for the brand and your readiness to contribute to sales targets.
✨Tip Number 4
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. This is particularly important for a Sales Advisor position where working well with colleagues is key to providing excellent customer service.
We think you need these skills to ace Sales Advisor (Key Holder)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales or handled customer complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've contributed to sales in past positions and your knowledge of the Samsonite brand.
Showcase Your Skills: In your application, clearly outline your skills that match the job description, such as teamwork, target-driven mindset, and ability to work under pressure. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SAMSONITE
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare examples of how you've provided outstanding service in the past, and be ready to demonstrate your ability to handle complaints and queries with a positive attitude.
✨Know the Products Inside Out
Familiarise yourself with Samsonite products and their features before the interview. Being knowledgeable about the merchandise will not only impress the interviewer but also show your commitment to maximising sales through detailed product knowledge.
✨Demonstrate Team Spirit
This role requires a team player who can motivate others. Be prepared to discuss your experiences working in a team environment and how you contribute to a positive workplace culture.
✨Dress to Impress
Since appearance is important in retail, ensure you dress neatly and in line with the company's dress policy for the interview. This shows that you understand the brand's image and are serious about the position.
