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For Companies At a Glance
- Tasks: Be the friendly face of healthcare, greeting patients and managing appointments.
- Company: Join Corewell Health, a leading health system dedicated to improving lives.
- Benefits: Enjoy flexible hours, on-demand pay, discounts, and retirement plans.
- Why this job: Make a real impact in patient care while working in a supportive team environment.
- Qualifications: High school diploma required; two years of relevant experience preferred.
- Other info: Part-time role with variable shifts, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
Provides clerical support using standard work to assist in the delivery of quality health care services.
Essential Functions
- Serves as a concierge - greets and communicates with patients or visitors.
- Performs clerical functions, including answering practice phone calls, scheduling patient appointments using decision trees where applicable, ordering supplies, generating patient letters, processing mail and supply deliveries, and managing registration reports.
- Responsible for identifying and reminding patients of health maintenance gaps.
- Documents patient phone calls in EHR for call routing and resolution.
- Performs patient registration and check-in: confirms demographic and insurance information; assists with self-registration and arrival.
- Performs patient check-out: schedules follow-up appointments or confirms future appointments.
- Maintains patient medical records according to standards; uploads documents into EPIC via Right Fax.
- Responsible for basic EMR/EHR scanning.
- Participates in safety initiatives and risk mitigation measures, completing safety-related competencies and requirements timely.
Qualifications
Required
- High School Diploma or equivalent
- Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab support, or related fields
Preferred
- Vocational/Technical certificate from college or technical school (based on Corewell Health entity and department)
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare. We are committed to investing in you. Our teams are composed of collaborators, leaders, and innovators dedicated to our mission to improve health, instill humanity, and inspire hope. Join a nationally recognized health system striving for excellence.
How Corewell Health cares for you
- Comprehensive benefits package
- On-demand pay program powered by Payactiv
- Discounts on various services and products
- Optional insurance options
- Retirement plans with contributions and matches
Primary Location: SITE - Pennock Hospital - 1009 W Green St - Hastings
Department: Admitting and Registration - Pennock
Employment Type: Part-time
Shift: Variable (United States of America)
Weekly Scheduled Hours: 24
Hours of Work: 7:30 a.m. to 4 p.m. and 6:30 a.m. to 3 p.m. on weekends
Days Worked: Sunday to Saturday
Weekend Frequency: Every third weekend
Corewell Health is committed to a safe environment and equal opportunity employment. We support reasonable accommodations for applicants with disabilities or religious beliefs. For assistance, call 616.486.7447.
Patient Service Representative employer: Corewell Health
Contact Detail:
Corewell Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Representative
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as EPIC and Right Fax. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Being able to greet and assist patients effectively is crucial, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Research Corewell Health's values and mission. Understanding their commitment to personalised healthcare will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Corewell Health if possible. They can provide valuable insights into the company culture and what it takes to succeed in the Patient Service Representative role.
We think you need these skills to ace Patient Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Patient Service Representative position. Tailor your application to highlight relevant experience in clerical support, patient interaction, and electronic health records.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved insurance billing, patient financial services, or managing medical records. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in working with Corewell Health. Mention your commitment to delivering quality healthcare and how your background aligns with their mission to improve health and inspire hope.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing patient information.
How to prepare for a job interview at Corewell Health
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Patient Service Representative. Understand the clerical tasks, patient interactions, and the importance of maintaining accurate medical records. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves greeting patients and handling phone calls, practice clear and friendly communication. Be prepared to discuss how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Highlight Relevant Experience
If you have experience in insurance billing, patient financial services, or electronic health records, make sure to highlight this during the interview. Use specific examples to illustrate how your background aligns with the job requirements.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the position by preparing thoughtful questions about the team, workplace culture, and expectations. This shows that you are engaged and eager to learn more about the company and your potential role within it.
