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- Tasks: Coordinate daily activities of field engineers and manage service calls efficiently.
- Company: Join Zonal, a leading tech provider for the UK's hospitality industry, serving over 17,000 venues.
- Benefits: Enjoy a flexible working environment with a strong team culture and opportunities for growth.
- Why this job: Be part of a family-oriented company that values innovation and teamwork while making a real impact.
- Qualifications: 2 years in administration, exceptional organisational and communication skills, and a customer-focused mindset.
- Other info: Work from our Edinburgh head office or other locations, contributing to exciting tech solutions.
The predicted salary is between 30000 - 42000 £ per year.
Imagine what it would be like to work for the UK’s leading tech developer to the UK’s biggest and best pubs and restaurants. From EPoS to loyalty, CRM to table bookings, stock control, recipe management and BI Reporting giving business critical insights – our tech includes everything an operator needs to run their hospitality business.
Your role will be to assist the engineering department to carry out daily tasks in accordance with the SLA agreement with clients. The Service department consists of the Service Engineering, Helpcentre, Technical Support and Service Delivery teams all reporting to the Service Delivery Director and ultimately reporting to the Chief Operating Officer. The scheduling team hours of work are based on a shift rota from 8am-8pm Monday to Sunday.
Main duties and responsibilities:
- Liaise with Account Managers about the requirement of Service Engineers.
- Scheduling Service Engineers daily work.
- Dispatch, monitor and close service calls to Service Engineers.
- Co-ordinate Service Engineer daily activities.
- Monitor engineers and ensure daily productivity is maximised.
- Proactively manage local SLA and engineering escalations.
- SLA reporting & trend analysis.
- Report all absences to Regional/Service/Admin Managers.
- Ensure accurate and timely engineer van stock movements.
- Organise spare parts to go to Service Engineers for service calls.
Skills knowledge & experience:
Essential:
- Minimum 2 years’ experience in an administration role.
- Exceptional organisational skills; able to plan and schedule workload of group of field-based engineers and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
- Exceptional communication skills; able to liaise with and co-ordinate activities of a group of field-based engineers via phone, email and text.
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
- Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
- Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
- Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
- Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
- Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
About Zonal:
The Zonal group are one of the UK’s largest technology providers to the hospitality industry. Our products are used by over 17,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, Greene King, Harvester and Butlins. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product. We are a family business with Scottish roots. We operate from our head office in Edinburgh, our Midlands office in Staffordshire, and our Innovation Centre in Abingdon.
What we value:
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves. Smart, inspiring, forward-thinking people who thrive on building solutions for complex problems. We are very much a family company not just in name. Zonal people work together and look out for each other. Trusted to be accountable, you’ll find that everyone around you shares a passion for delivering value to our customers and striving to always do better. We provide a flexible working environment with a culture to help everyone achieve their best.
Field Service Coordinator employer: The Zonal Group
Contact Detail:
The Zonal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Coordinator
✨Tip Number 1
Familiarise yourself with the hospitality tech landscape. Understanding how EPoS systems, CRM, and other tools work will give you an edge in conversations during interviews. Research Zonal's products and their impact on businesses to show your enthusiasm.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or coordinated teams in previous roles. Be ready to discuss specific situations where you adapted to unexpected changes while maintaining productivity.
✨Tip Number 3
Demonstrate your communication prowess by practising clear and concise explanations of complex topics. You may be asked to explain how you would liaise with engineers and account managers, so being articulate is key.
✨Tip Number 4
Prepare to discuss your problem-solving approach. Think of examples where you've analysed information to make decisions or resolve issues, especially in a fast-paced environment. This will showcase your ability to handle the demands of the role.
We think you need these skills to ace Field Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration roles. Emphasise your organisational skills and any experience you have with scheduling or coordinating activities, as these are crucial for the Field Service Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Zonal and the hospitality industry. Mention specific examples of how your skills align with the job requirements, particularly your communication abilities and customer service focus.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving and decision-making skills. Highlight situations where you've successfully managed unexpected changes or challenges in a previous role.
Highlight Teamwork Experience: Since the role involves liaising with various teams, include experiences that showcase your ability to work collaboratively. Mention any past roles where you coordinated with others to achieve common goals, as this aligns with Zonal's values.
How to prepare for a job interview at The Zonal Group
✨Showcase Your Organisational Skills
As a Field Service Coordinator, your ability to plan and schedule effectively is crucial. Be prepared to discuss specific examples from your past experience where you successfully managed multiple tasks or adapted to unexpected changes while still meeting objectives.
✨Demonstrate Communication Proficiency
Exceptional communication skills are essential for this role. During the interview, highlight instances where you effectively liaised with teams or clients, ensuring clear and concise information was shared. This will show your potential employer that you can coordinate activities smoothly.
✨Emphasise Customer Service Experience
Understanding and exceeding customer needs is key in this position. Prepare to share examples of how you've gone above and beyond in previous roles to enhance customer satisfaction, whether through direct service or by supporting your team.
✨Prepare for Problem-Solving Scenarios
The ability to analyse information and make logical decisions is vital. Be ready to discuss specific challenges you've faced in previous roles and how you approached problem-solving, including the outcomes of your decisions.
