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For Companies At a Glance
- Tasks: Support operations and deliver exceptional customer service across diverse teams.
- Company: Join The Cumberland Building Society, a purpose-led and socially responsible banking institution.
- Benefits: Enjoy 25 days holiday, learning opportunities, and a community day for charity work.
- Why this job: Be part of a kinder banking experience while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for learning new systems are essential.
- Other info: This is a full-time, permanent role with a salary of £25,017 p.a.
The predicted salary is between 20000 - 28000 £ per year.
This is a fantastic opportunity to join one of the largest and fastest-moving departments at The Cumberland Building Society. Working within diverse teams including Redemptions and Deeds, Mortgage Services, Payments, and Investments Services, this role offers an environment to build and grow your skill set.
The Role
- Support the Operations function in delivering Kinder Banking and ensuring our customers receive exceptional service.
- Work closely with all departments.
- Support the customer experience by delivering exceptional customer service.
- Meet both internal and external customer expectations by working together to achieve our required SLAs.
- Ensure that we service our existing customers correctly and promptly to support business growth.
- Support the transformation programme as required.
- Become multi-skilled and agile.
- Develop and implement new ways of working to simplify, streamline, and make processes cost-effective.
About you
- You will have the ability to communicate effectively with people at all levels—building and maintaining relationships with the business and stakeholders, as well as working directly with teams across all areas.
- You will be comfortable working towards deadlines and adept at managing tasks both independently and as part of a team.
- You will also have a passion and drive to learn new systems and processes.
The Benefits
- Salary: £25,017 p.a.
- Holidays: 25 days plus public holidays, with the option to buy and sell up to 3 days.
- Learning and Development: Opportunities for personal and professional growth, with support for your development.
- Health and Wellbeing: Calendar of events, Mental Health & Wellbeing champions, and Cycle to Work scheme.
- Community Day: An extra paid day off annually to support local charities and community organizations.
The Company
We aim to create a banking experience that’s kinder to people and the planet. As we don’t have public or private shareholders, we reinvest 100% of our profits into our business. This makes us purpose-led, financially strong, socially responsible, and focused on our people, planet, and communities.
Operations Assistant employer: The Cumberland Group.
Contact Detail:
The Cumberland Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the core values and mission of The Cumberland Building Society. Understanding their commitment to Kinder Banking will help you align your responses during interviews and demonstrate your enthusiasm for their purpose-led approach.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific skills that are valued in the Operations Assistant role, giving you an edge in your application.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in previous roles. Be ready to discuss specific situations where you met or exceeded customer expectations, as this is a key aspect of the job.
✨Tip Number 4
Showcase your adaptability and willingness to learn new systems. Highlight any experiences where you've successfully adapted to new processes or technologies, as this aligns with the role's requirement for multi-skilled and agile team members.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and operations. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and work collaboratively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission of Kinder Banking. Provide specific examples of how you have successfully supported teams and improved processes in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Assistant role.
How to prepare for a job interview at The Cumberland Group.
✨Understand the Company Values
Before your interview, take some time to research The Cumberland Building Society's values and mission. They focus on kinder banking and community support, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
Since the role emphasises exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview.
✨Demonstrate Teamwork and Collaboration
The job requires working closely with diverse teams. Prepare to discuss how you've successfully collaborated with others in previous roles, highlighting your ability to build relationships and work towards common goals.
✨Be Ready to Discuss Process Improvement
As the role involves developing new ways of working, think about times when you've identified inefficiencies and suggested improvements. Be prepared to share your ideas on how to streamline processes effectively.
