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For Companies At a Glance
- Tasks: Assist customers with parts sales, inventory control, and maintain a professional retail environment.
- Company: Join RDO Equipment Co., a leader in the equipment industry focused on customer satisfaction.
- Benefits: Enjoy competitive pay, profit sharing, comprehensive benefits, and opportunities for growth.
- Why this job: Be part of a dynamic team that values training, teamwork, and exceptional customer service.
- Qualifications: Formal parts training or industry experience, strong organisational and customer service skills required.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
Compensation & Benefits:
- Eligible for profit sharing based on department profitability and individual performance
- Comprehensive benefits package
- Training and development, as well as opportunities to grow within the organization
This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.
Specific Duties Include:
- Assist in keeping parts department clean and professional.
- Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
- Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
- Take a proactive approach to inventory control by assisting and or reporting discrepancies.
- Ensure internal and external customers receive the correct parts in a timely manner.
- Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
- Proactively study and stay current on industry and product information.
- Pick up and deliver parts for customers and vendors as needed.
- Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Requirements:
- Formal parts training and or industry experience.
- Understanding of mechanical and technical terms.
- Knowledge of parts operating systems preferred.
- Computer skills.
- Strong organizational skills.
- Interpersonal skills.
- Customer service skills.
EOE/M/F/Disabled/Veteran Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Parts Specialist employer: RDO Equipment Co.
Contact Detail:
RDO Equipment Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Specialist
✨Tip Number 1
Familiarise yourself with the specific parts and accessories relevant to the industry. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current employees or professionals in the field. Engaging in conversations can provide insights into the company culture and expectations, which can be invaluable during the hiring process.
✨Tip Number 3
Stay updated on industry trends and product information. Showing that you are proactive about learning can set you apart from other candidates and highlight your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Since this role heavily involves customer interaction, being able to share specific examples of how you've successfully handled customer needs will be beneficial.
We think you need these skills to ace Parts Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts sales, customer service, and any formal training you have. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the parts industry and your customer service skills. Mention specific examples of how you've successfully assisted customers or managed inventory in the past.
Showcase Technical Knowledge: In your application, emphasise your understanding of mechanical and technical terms. If you have experience with parts operating systems, be sure to mention this as it aligns with the job requirements.
Highlight Teamwork and Communication Skills: Since the role requires maintaining positive relationships with peers and management, include examples of your teamwork and communication skills in your application. This will show that you can contribute to a collaborative work environment.
How to prepare for a job interview at RDO Equipment Co.
✨Know Your Parts
Familiarise yourself with common parts and accessories related to the industry. Being able to discuss specific items and their uses will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to identify customer needs and resolve issues effectively, as this is crucial for a Parts Specialist.
✨Understand Inventory Management
Brush up on inventory control processes and systems. Be ready to discuss how you would handle discrepancies and ensure accurate record-keeping, as this is a key responsibility of the role.
✨Demonstrate Teamwork
Be prepared to talk about your experience working in teams. Emphasise your commitment to collaboration and maintaining positive relationships with colleagues, as teamwork is essential in this position.
