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- Tasks: Greet patients, assess needs, and provide assistance in a friendly manner.
- Company: Join MaineHealth, a supportive healthcare community in Maine and New Hampshire.
- Benefits: Enjoy flexible work policies, student loan assistance, and well-being resources.
- Why this job: Build a rewarding career in a caring environment focused on quality healthcare.
- Qualifications: High school diploma preferred; one year of healthcare experience is a plus.
- Other info: Contact Leanne M. Roberts for any questions about the role.
The predicted salary is between 28800 - 43200 £ per year.
Maine Medical Center Location: Customer Service Desk, SICU Hours: Monday - Friday, 11:30 am - 8:00 pm
Role Overview
The Customer Service Representative (CSR) greets patients in a friendly and courteous manner, assesses customer needs, and provides specific information and assistance to ensure needs are met.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High school diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare setting preferred.
- Additional Skills/Requirements: N/A
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll work with healthcare professionals who value both their colleagues and the communities they serve. We offer benefits supporting your current needs and future planning, including paid parental leave, flexible work policies, student loan assistance, training and education, and well-being resources for you and your family. MaineHealth is committed to investing in our care team and fostering an inclusive environment where you can thrive and reach your full potential. If you're interested in building a career in a supportive environment dedicated to delivering top-quality care, apply today. If you have questions about this role, please contact Leanne M. Roberts at leanne.roberts@mainehealth.org.
Customer Service Representative - Surgical Intensive Care Unit employer: MaineHealth
Contact Detail:
MaineHealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Surgical Intensive Care Unit
✨Tip Number 1
Familiarise yourself with the specific needs of a Surgical Intensive Care Unit. Understanding the environment and the types of patients you will be interacting with can help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of Maine Medical Center. They can provide valuable insights into the company culture and expectations, which can help you stand out as a candidate.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Being able to showcase how you would handle specific situations in a healthcare setting can make a strong impression.
✨Tip Number 4
Research common challenges faced by Customer Service Representatives in healthcare. Being knowledgeable about these issues and how to address them can show your commitment to the role and the organisation.
We think you need these skills to ace Customer Service Representative - Surgical Intensive Care Unit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have experience in a healthcare setting, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully handled customer needs in similar environments.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at MaineHealth and how you can contribute to their mission of delivering top-quality care.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at MaineHealth
✨Show Your Empathy
As a Customer Service Representative in a surgical intensive care unit, it's crucial to demonstrate empathy. Be prepared to share examples of how you've handled sensitive situations in the past, showing that you can connect with patients and their families during challenging times.
✨Know the Healthcare Basics
Familiarise yourself with basic healthcare terminology and the specific services offered by the surgical intensive care unit. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This skill is vital for a CSR, as you'll need to assess customer needs accurately and provide appropriate assistance.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the workplace culture aligns with your values, especially regarding support and inclusivity.
