Retail Operations Coordinator

Overview
In this role you will work to support the global retail operations of TSOL, ensuring smooth and efficient order processing and fulfilment for customers, the effective merchandising of online platforms and working to ensure we have the operational excellence to back up the work of our sales teams. This is an excellent opportunity for an enthusiastic individual looking to work in operations within a creative industry, whilst contributing to the meaningful work of The School of Life, and improving the lives of thousands.

Responsibilities

Ensure we have the necessary process in place for efficient order processing

Shipping and documentation support for sales team where necessary

Support to ensure special customer requirements (e.g. repacking / labelling / split shipment) are captured and actioned

Circulating regular updates on stock availability to internal stakeholders

Support with reporting on high/overstock risk areas to Sales to enable active mitigation through targeted sales activity

Support Head of Retail Operations with merchandising TSOL webshop when required

Support with TSOL physical shop / pop‐ups as required

Sales order management

Ensure shipping of B2B orders is efficient, and work to find continual process and cost improvements

Keep Sales team informed of shipment status proactively, to avoid customers chasing Sales if shipments are delayed

Purchase order management

Liaise between suppliers and freight forwarders to ensure smooth and timely deliveries

Booking in inbound freight with warehouse

Updating internal systems to reflect delivery quantities

Warehouse management

Ensuring visibility of inbound deliveries

Booking in deliveries with warehouses

Tracking 3PL performance against KPIs

Prioritisation of orders / communication with Sales to ensure no surprises

Ensuring invoicing accuracy and support Finance team with any queries

Retail Customer Service

Supporting external Customer Service team across B2B / B2C enquiries

Responsible for B2B customer service, ensuring customers are supported and issues with orders (deliveries, invoicing, returns) are dealt with in a timely manner

Support on B2C customer service, managing backend: resends, refunds and liaising between the warehouse and Customer – Service agency to ensure smooth process and timely turnarounds

Support with projects as required

Experience
At least one year of work experience, ideally in an Operational role within retail, publishing, eCommerce, logistics or customer service. Working knowledge of Excel (and full MS Office) / Experience working with project management, inventory management, warehousing systems a plus, but not essential

Qualities
Strong attention to detail / Organised and efficient, with ability to work on multiple tasks at the same time / Proactive attitude and good initiative / Curious, with an appetite to learn new skills, and a natural problem solver / Strong communication skills

Superpower
Spreadsheets & systems!

To apply
Please click on the button above to send a cover letter with your CV, including a short overview of why you would like to work for The School of Life. The interview process will include an initial phone call, a video interview and then an in-person presentation. Deadline for applications is 5pm, Friday 6th June.

What you\’ll get from us…

To work with a diverse team of brilliant minds!

A culture focused on growth & personal development

£500 per year learning budget

Hybrid working model with 2 days work in our office on Chancery Lane & use of other office spaces in the group

Use of office gym, classes & sauna

25 days holiday + bank holidays

Private healthcare with Vitality

Vitality EAP

Up to 5 days per year unpaid holiday

Summer & Christmas hours

Copies of all our newly released books

Participation in The School of Life personal development sessions

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