Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead diverse corporate projects to drive business improvements and enhance customer experiences.
- Company: Join Clarion Housing Group, a top-rated company dedicated to transformation and service excellence.
- Benefits: Enjoy hybrid working, competitive salaries, and perks that support your lifestyle.
- Why this job: Be part of a dynamic team focused on making impactful changes for customers and colleagues.
- Qualifications: Experience in delivering improvement projects with strong skills in lean, agile, and change management.
- Other info: Apply by 2nd June 2025; this role may close sooner, so act fast!
The predicted salary is between 40000 - 60000 £ per year.
Location: Hybrid - London or Norwich
London: £48,988 to £67,358 per annum, pro rata
Norwich: £45,169 to £62,107 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We are one of LinkedIn's Top Companies 2024!
Change. Improvement. Transformation.
Are you passionate about making things better for our customers and our people? If so, the Service optimisation team have an exciting opportunity for you! Reporting to the Service Improvement Manager, you'll own the delivery of a diverse range of corporate projects, driving business improvements.
The Service Improvement Lead works alongside the business and facilitates the identification of improvement initiatives, working with colleagues in problem solving and supporting the delivery of projects and improvements. Working across all levels of the business, you'll be accountable for understanding their requirements and the need for change and translating this into recommendations: managing risks, issues and dependencies, ensuring clear communication and proactive mitigation strategies.
We're looking for a confident, resilient and highly motivated individual with excellent organisational, interpersonal and communication skills. You'll enjoy working in a fast-paced environment and navigating through a variety of diverse projects driven by the business. The successful candidate will be experienced in delivering improvement projects and passionate about improving services for both our customers and our people.
With a strong knowledge of lean, agile and change management methodologies, exceptional stakeholder management skills and able to navigate complex relationships, communicate effectively and influence at all levels.
If this sounds like an opportunity for you then please review the full role profile before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
This is a hybrid role with a base location offered at our offices in either London or Norwich. Candidates will be expected to work from the office when required for the role and to attend regular monthly meetings. You will also be expected to work from other office locations as and when required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Closing Date: Monday 2nd June 2025 at midnight. Act now - apply today! This vacancy may close without notice.
Service Improvement Lead employer: Clarion Housing Group
Contact Detail:
Clarion Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Lead
✨Tip Number 1
Familiarise yourself with lean, agile, and change management methodologies. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to service improvement.
✨Tip Number 2
Network with current employees or professionals in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare examples of past projects where you've successfully driven improvements. Be ready to discuss your approach to problem-solving and how you managed stakeholder relationships effectively.
✨Tip Number 4
Research Clarion Housing Group thoroughly. Understanding their mission, values, and recent initiatives will allow you to tailor your conversations and show genuine interest in contributing to their goals.
We think you need these skills to ace Service Improvement Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service Improvement Lead position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in delivering improvement projects and your knowledge of lean, agile, and change management methodologies. Use specific examples to demonstrate your success in similar roles.
Showcase Communication Skills: Since the role requires excellent interpersonal and communication skills, make sure to illustrate your ability to communicate effectively at all levels. Mention any relevant experiences where you successfully influenced stakeholders or navigated complex relationships.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your passion for improving services for customers and colleagues is evident throughout your application.
How to prepare for a job interview at Clarion Housing Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Service Improvement Lead. Familiarise yourself with key concepts like lean, agile, and change management methodologies, as these will likely come up during your discussion.
✨Prepare Examples
Be ready to share specific examples from your past experiences where you've successfully delivered improvement projects. Highlight your problem-solving skills and how you've managed stakeholder relationships effectively.
✨Show Your Passion
Demonstrate your enthusiasm for improving services for customers and colleagues. Talk about what drives you in this field and how you can contribute to the company's mission of transformation and improvement.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company’s current projects and challenges. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
