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- Tasks: Support the recruitment process for our Contact Centre, from job ads to interviews.
- Company: Join The White Company, a brand known for quality and style.
- Benefits: Enjoy up to 50% discount, hybrid working, and flexible hours.
- Why this job: Be part of a dynamic team that values diversity and sustainability.
- Qualifications: Experience in recruitment, strong communication skills, and attention to detail required.
- Other info: This is a 4-month fixed-term contract starting on 5th August.
The predicted salary is between 30000 - 42000 £ per year.
As a Talent Acquisition Resourcer, you'll support the end-to-end Contact Centre Peak recruitment process—managing job ads, CV and phone screening, interviews, offers, and rejections. You'll keep our ATS and audit records up to date, while ensuring the Talent Partner and Hiring Managers are fully informed throughout. Your focus will be on identifying and presenting qualified, competency-matched candidates who meet the brief. Please be aware that this role is a 4-month FTC with a non-negotiable start date of Tuesday, 5th August.
What you’ll be doing:
- Support Talent Acquisition Partners through every stage of the Contact Centre recruitment process.
- Create engaging advertising copy for internal/external websites and maintain an up-to-date audit of all advertising across our platforms.
- Audit and maintain advertising formatting on the ATS (eArcu).
- Maintain the Contact Centre peak recruitment tracker daily.
- Ensure Hiring Managers are set up and trained with access to ATS to review candidates.
- Ensure Hiring Managers complete all relevant Recruitment Best Practice training before interviews and that surveys are sent out and logged.
- Support Hiring Managers with eArcu, ATS issues, and maintain an audit of compliance, highlighting repeat issues and providing feedback.
- Manage the Careers inbox—responding to candidates & Hiring Managers or escalating as needed.
- Manage the Candidate experience survey and audit responses quarterly.
- Audit GDPR compliance regarding the 'Hire with Pride' templates uploaded to the vacancy files.
- Audit offers for Retail and update monthly reports to People Partners.
- Build and maintain effective relationships with the People Team, Hiring Managers, and suppliers.
- Promote the brand and live roles across social media channels including LinkedIn, Facebook, Instagram, and Twitter.
The skills & experience that you’ll need:
- Experience managing the full recruitment cycle for volume/peak roles, ideally in contact centre.
- Attention to detail and a results-focused approach.
- Ability to work at pace and offer end-to-end resourcing.
- A genuine passion for The White Company brand.
- Honest, open, and transparent working style.
- Excellent written and spoken communication skills.
- Confidence working independently while being a team contributor.
- Strong relationship-building skills across functions and levels.
- Proven track record of meeting recruitment KPIs.
What we offer you:
- Discount—up to 50% off
- Holiday—23 days (pro-rata for the contract duration)
- Perkplace Benefits Platform—discounts on well-being and lifestyle
- Wagestream Money Management app—power over your pay and financial wellbeing
- Pension Scheme
- Life Assurance
- Additional Benefits (Head Office roles only): Fruit basket daily, Tea and coffee provided, Hybrid working—option to work from home on Mondays and Fridays, Flexi working hours—9 am to 5:30 pm, finishing at 5 pm on Fridays, Seasonal Sample Sales
Our Equality, Diversity, and Inclusion statement of commitment:
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging. Our active Equality, Diversity, and Inclusion Policy begins with our recruitment and selection processes. We invite you to join us on this journey.
Our Sustainability statement of commitment:
We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.
Talent Acquisition Resourcer – Contact Centre employer: The White Company
Contact Detail:
The White Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Talent Acquisition Resourcer – Contact Centre
✨Tip Number 1
Familiarise yourself with the specific recruitment processes used in contact centres. Understanding the nuances of high-volume recruitment will help you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 2
Showcase your relationship-building skills by networking with current employees or hiring managers at The White Company. This can give you insights into the company culture and demonstrate your proactive approach.
✨Tip Number 3
Prepare to discuss your experience with ATS systems, particularly eArcu, as this role requires maintaining compliance and managing candidate data. Being knowledgeable about these tools will make you a more attractive candidate.
✨Tip Number 4
Highlight your passion for The White Company brand during interviews. Research their values and recent initiatives to show that you align with their mission and are genuinely interested in contributing to their success.
We think you need these skills to ace Talent Acquisition Resourcer – Contact Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing the full recruitment cycle, especially in contact centre roles. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for The White Company brand and your understanding of the recruitment process. Mention specific skills that align with the role, such as attention to detail and relationship-building abilities.
Showcase Your Communication Skills: Since excellent written and spoken communication skills are essential for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated with candidates and hiring managers in the past.
Highlight Your Results: Include metrics or achievements that demonstrate your success in meeting recruitment KPIs. This could be the number of roles filled, time taken to hire, or improvements made in the recruitment process.
How to prepare for a job interview at The White Company
✨Know the Recruitment Cycle
Familiarise yourself with the full recruitment cycle, especially in a contact centre environment. Be prepared to discuss your experience managing volume roles and how you ensure a smooth process from job ads to offers.
✨Showcase Your Attention to Detail
Highlight your attention to detail by discussing specific examples where you've maintained accurate records or ensured compliance with recruitment best practices. This is crucial for the role, so be ready to impress!
✨Demonstrate Communication Skills
Since excellent written and spoken communication skills are essential, practice articulating your thoughts clearly. You might be asked to create engaging advertising copy on the spot, so think about how you would approach that.
✨Build Relationships
Prepare to discuss how you've built effective relationships with hiring managers and other stakeholders in previous roles. Share examples of how these relationships have helped you meet recruitment KPIs and improve processes.
