HR Operations Specialist (UK-Ireland)

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Groupon is a marketplace where customers discover new experiences and services every day, and local businesses thrive. We have partnered with over a million merchants worldwide, connecting over 16 million customers with deals across various categories. Unlike e-commerce giants, we are committed to helping local businesses succeed on a performance basis.

We are on a journey to transform our business through results-driven strategies. Despite our global presence, we maintain a culture of innovation, risk-taking, and success celebration. Our scale allows for immediate impact, and our culture fosters autonomy and meaningful contributions.

About Groupon

At Groupon, we’re building a marketplace where local businesses thrive and customers discover new experiences daily. As an AI-first company , we are transforming our work, mindset, and scalability—central to which is our People team. We are dedicated to fostering a high-performance culture rooted in agility, accountability, and innovation.

The Role

We seek a digitally savvy HR Operations Specialist to provide top-tier HR support to employees and managers across the UK and Ireland. This role focuses on ensuring data accuracy, compliance, and process efficiency throughout the employee lifecycle, leveraging a tech-forward, automation-driven approach.

You will support daily operations, enhance employee experience, and collaborate with the HR Expert on formal processes and documentation. This role offers an exciting opportunity to embed AI and automation into HR functions.

What You’ll Do

• HR Administration & Lifecycle Support:

• Manage onboarding, offboarding, job changes, and documentation workflows.
• Maintain employee records in Workday with a focus on accuracy and compliance (GDPR, audit).
• Coordinate case documentation for Employee Relations processes alongside the HR Expert.

• Identify manual tasks suitable for automation with AI tools.
• Utilize platforms like Greenhouse, Workday, and Metaview to streamline admin tasks and generate insights.
• Collaborate with HR Operations and Tech teams to pilot and implement AI tools to improve employee experience and reduce administrative burdens.

• Create reports and dashboards on HR metrics (headcount, attrition, contract changes, ER activity).
• Support trend analysis and data storytelling to inform HR decision-making.

• Update and maintain SOPs for UK & Ireland HR processes, integrating AI functionalities where applicable.
• Work collaboratively to standardize scalable, tech-enabled HR practices.

Who You Are

• 2–3 years experience in HR Operations, Shared Services, or People Admin, ideally in a mid-to-large or matrixed organization.
• Experience with Workday or similar HRIS, emphasizing data reliability and accuracy.
• Familiarity with tools like Greenhouse and automation bots; enthusiasm for using them.
• Curious, solution-focused, and adept at resolving admin and process pain points.
• Committed to accuracy, consistency, and delivering excellent employee experiences.
• Basic understanding of UK employment law and GDPR; Ireland experience is a bonus.

Why Join Groupon

• Be part of a global, AI-driven transformation in HR practices.
• Hybrid work model with a London-based office and international collaboration.
• Flat organizational structure with ownership and scalable HR practice development.
• Competitive pay, benefits, and growth opportunities within a progressive People team.

Groupon as an AI-First Company

We are committed to smarter, faster, and more innovative work methods, with AI at the core. We encourage candidates to leverage AI tools during the hiring process and are eager to hear how technology enhances your work. Passion for AI or curiosity about its applications will be highly valued.

Groupon aims to build strong communities through thriving small businesses. To learn more, visit our official career page, recent news, and DEI initiatives. If you find this role aligns with your aspirations, click apply and join us in creating the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon conducts merit-based recruitment without charging candidates. Be cautious of fake job postings and fraudulent offers. Always verify through our official channels at Groupon Careers.

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