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For Companies At a Glance
- Tasks: Respond to customer enquiries via email and phone while managing sales administration.
- Company: Join a dynamic team at Longbridge Industrial Estate, known for its supportive work culture.
- Benefits: Enjoy hybrid working options and a competitive salary of £26,613.
- Why this job: Be part of a role that enhances customer satisfaction and develops your organisational skills.
- Qualifications: Strong communication and IT skills are essential; experience in sales or logistics is a plus.
- Other info: Work Monday to Friday with flexible home office days.
The predicted salary is between 22000 - 30000 £ per year.
Excellent Permanent Opportunity
Longbridge Industrial Estate
The Role:
- Provide timely response to customer enquiries using email and phone as necessary
- Responsible for sales administration; receipt of customer order; order input; acknowledgement and issue of invoices and other supporting documents
- Maintenance of usage reports including transaction reporting
- Accurate entry of data into all company in-house CRM systems and maintaining the integrity of records
- Dealing with telephone and email enquiries
- Using a variety of software packages, such as Microsoft Word, Outlook, and Excel
- Liaising with staff in other departments and with external contacts
- Sorting and distributing incoming post and organising and sending outgoing post
Skills and Attributes required:
- Strong organisational skills are essential
- Strong written and oral communication skills are essential in order to respond to all customer enquiries in a professional manner
- Strong IT skills and knowledge of the Microsoft Office suite
- Experience of inputting data quickly and accurately
- Attention to detail
- Experience within a sales, logistics or supply chain support function is desirable
The Hours:
Hybrid working available: Monday to Friday 8.30am – 5.30pm (40 hours) with a ½ hour lunch. Hybrid is currently Monday & Friday home working. Office based: Tuesday, Wednesday & Thursday.
Customer Support employer: CV Recruitment
Contact Detail:
CV Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support
✨Tip Number 1
Familiarise yourself with our company values and customer support philosophy. This will help you align your responses during any interviews, showcasing that you understand what we stand for and how you can contribute.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office applications like Word, Outlook, and Excel. Being able to demonstrate your proficiency in these tools during the interview will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer enquiries in the past. Think about specific situations where you demonstrated strong organisational skills and effective communication, as these are key attributes we're looking for.
✨Tip Number 4
Research common customer support scenarios and practice your responses. This will help you feel more confident during the interview and show that you're proactive about understanding the role.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, sales administration, and data entry. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong organisational skills and communication abilities. Mention specific examples of how you've successfully handled customer enquiries or managed data in previous roles.
Showcase IT Proficiency: Emphasise your familiarity with Microsoft Office applications, especially Word, Outlook, and Excel. If you have experience with CRM systems, be sure to mention it as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at CV Recruitment
✨Showcase Your Communication Skills
As the role requires strong written and oral communication skills, be prepared to demonstrate these during the interview. Practice answering common questions clearly and concisely, and consider how you can convey your thoughts in a professional manner.
✨Highlight Your Organisational Abilities
The job demands strong organisational skills, so think of examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and keep everything on track.
✨Familiarise Yourself with Relevant Software
Since the position involves using various software packages, including Microsoft Office, brush up on your skills with these tools. You might be asked about your proficiency in Excel or how you manage data entry, so be prepared to discuss your experience.
✨Prepare for Customer Interaction Scenarios
Given that you'll be responding to customer enquiries, think about potential scenarios you might face. Prepare to discuss how you would handle difficult customers or resolve issues effectively, showcasing your problem-solving skills.
