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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver top-notch customer service.
- Company: Join a vibrant retail environment in ChinaTown Manchester, focused on excellence.
- Benefits: Enjoy full training, career progression opportunities, and a dynamic work culture.
- Why this job: Be a key player in a fun, fast-paced setting with a passion for sports.
- Qualifications: Strong leadership skills and a customer-focused mindset; retail experience is a plus.
- Other info: Full-time role with potential for growth within the company.
The predicted salary is between 28800 - 43200 £ per year.
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, including operating and running the shop and managing the team effectively. Your daily tasks will include assisting the Shop Manager, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role also involves opening and closing the store, and managing shop operations in the absence of the Shop Manager.
Role Purpose and Key Responsibilities
- Supporting the Shop Manager
- Leading the shop team in their absence
- Managing shop opening and closing
- Cash procedures
- Team guidance
- Maintaining shop standards
- Ensuring excellent customer service
- Handling bets accurately through various channels
- Acting as a Brand Ambassador
- Adhering to operational and social responsibility procedures
Knowledge, Skills, and Experience
Essential Skills and Experience
- Leadership and team motivation skills
- Strong communication and relationship-building abilities
- Trustworthiness and integrity
- Problem-solving and creative thinking skills
- Customer service orientation
- Interest in sports and ability to build rapport with customers
- Ambition to progress within the company
Desirable Skills and Experience
- At least 1 year of Assistant Manager/Supervisor retail experience
- Industry experience is a plus but not essential as full training will be provided
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Gambling Facilities and Casinos
Assistant Manager - ChinaTown Manchester employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - ChinaTown Manchester
✨Tip Number 1
Familiarise yourself with the specific operations of retail shops, especially in the gambling sector. Understanding how to manage cash procedures and customer interactions will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team or resolved conflicts in previous roles. This will demonstrate your capability to step in for the Shop Manager effectively.
✨Tip Number 3
Research the latest trends in customer service within the retail and gambling industries. Being knowledgeable about what excellent customer service looks like can help you stand out as a candidate.
✨Tip Number 4
Network with current employees or others in the industry to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach when applying.
We think you need these skills to ace Assistant Manager - ChinaTown Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership roles or customer service positions. Emphasise skills that align with the job description, such as team motivation and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage a team and provide excellent customer service.
Highlight Relevant Skills: In your application, focus on essential skills mentioned in the job description, like problem-solving, integrity, and an interest in sports. Use examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts.
✨Emphasise Customer Service Experience
Since delivering excellent customer service is key in this role, be ready to discuss specific instances where you've gone above and beyond for customers. Highlight your communication skills and how you build rapport with clients.
✨Know the Company and Industry
Familiarise yourself with the gambling industry and the specific operations of the shop. Showing that you understand the business and its challenges will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about team dynamics, training opportunities, or what success looks like in the role. This not only helps you gauge if it's the right fit but also engages the interviewers.
